CASE STUDY:
SSD Alarm needed a way to tie in the various components that make up the experience between the Customer, Sales, Central Station, Customer Service and the Technician. With this easy App I designed the technician is able to handle all those task and much more. Prior to me joining SSD Alarm this app didn't exist - so my first order of business was to research and understand how all the various departments worked and figure out a way to organize all that content into a custom App easy to use mobile app.
With the new app you can now Service a customer from start to finish: Bill Customer, request parts and clock in and out of a job site. The impact with this new app for SSD Alarm will streamline the experience between all the departments needed with ease.
Please see the following intuitive UX/UI prototype designs I created using Adobe CC & Marvel App; a wire-frame, design/prototype tool similar to Sketch or Axure to instantly generate design specs and connect interactions
that power up the workflow. View Interactive Prototype @
that power up the workflow. View Interactive Prototype @
The tech app is controlled using MobiControl. MobiControl is a software system for managing mobile devices in the enterprise. It provides a complete set of tools to centrally deploy, manage, and support a mobile field force over wired or wireless networks.
Project Details:
at SSD Alarm, There isn't an advertising department... no VP of marketing, creative directors, art directors, Project Managers, Information Architects with cool wire-frames to review, Just me, Adobe CC and Marvel - a prototyping tool to quickly bring to life the vision the owners and management. I work with very little supervision and enjoy the challenges that I'm able to overcome.
My Tech App design and Web Portal both went Live on 1/3/19. Here's a peak at what the dashboard screen looks like on both designs.
Tech App Dashboard : Closeup
