While site organization helps decrease a user’s need for help, there may be more finite questions such as “how do I find all grain free products?” What can be implemented or added to the landing page experience to help users connect with customer support? 

Outcome

I set aside two hours to focus on sketching and brainstorming best possible use of a Live-Chat feature for an online business. Created two test micro animations for a pull out tray and A.I. eCommerce guide.

These are my first mockups:

These are my micro animations

pull out tray with options for the user. This tray would always stay fixed above the fold.

Meet Astro your eCommerce guide dog for Fido Online Pet Store. He will be able to research best products, keep you updated on your feeding cycle using the web app's calendar. The assistant to all agents on Live-Chat.