Experience transformation of a 12-year old Field Service Management solution for a Fortune 1000 Enterprise customer
Client Leading positioning technologies company with presence in over 150 countries
Project description Transform the user experience of a 12-year old enterprise Field Service Management solution for a Fortune 1000 Enterprise customer. This is a core product for the company, and they wanted to redesign to compete with a new set of cloud based competitors
Objective Improved usability, modern interface, better market acceptance maintaining feature parity
Process As the lead designer, I worked directly with the stakeholders for nine months to transform and redesign the entire administrative experience. First, we studied and analyzed the current application in depth, and interviewed users to understand the various use cases and pain points. With that as our base, we went through multiple iterations using sketches, wireframes, prototypes, visual design and user testing. This was an extensive redesign exercise as we helped redefine the data model, entity relationships and the entire product experience. The result is an effective and well-designed interface that helps alleviate the existing users’ work while making sure that the current users can transition easily. This has been developed and is currently in use.
Next steps Following this project, the customer was interested in continuing our engagement for other products in the same suite this year. Starting with analysis of the competitive landscape and working closely with the director of product management, I defined the design direction as part of the future roadmap.
Project for Innominds Software Inc.