Merrill Lynch
Communication platform for Financial Advisors & Clients - proposal
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Role: Creative Director
Team: ECD, AD, SD, Copywriter
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Role: Creative Director
Team: ECD, AD, SD, Copywriter
Question
How might we enhance the relationship between a Financial Advisor and his or her client?
How might we enhance the relationship between a Financial Advisor and his or her client?
Insight
While doing research and stakeholders interviews, we realized FA's often kept folders with their client's info, goals & life aspirations, even their kids pictures. Communication happened though a mix of email and text messaging.
While doing research and stakeholders interviews, we realized FA's often kept folders with their client's info, goals & life aspirations, even their kids pictures. Communication happened though a mix of email and text messaging.
For clients, we found out that they often thought of their financial goals as life milestones, for example a child entering college, and less as assets allocation.
Proposal
We proposed building a digital platform called "Plan To Live" where both could communicate in real-time, and work and create a plan together.
We proposed building a digital platform called "Plan To Live" where both could communicate in real-time, and work and create a plan together.
Finally, a personal index was created to give the client a quick snapshot of how he or she is tracking against their life plan.