Tech & Society Dialogues: Disability and Access to Public Digital Health Services
Illustration and flyers for Digital Futures Lab
During the COVID-19 pandemic, the government adopted digital technologies for healthcare. Aarogya Setu which was launched with the goal to connect healthcare services to people in India was largely inaccessible to visually impaired people. Additionally, the CoWin website was also found to be incompatible with screen readers. As e-Governments are playing an ever-increasing role in attempting to fulfil the health, information and service needs of citizens, there is a growing need to ensure universal access for all citizens to healthcare communication services, and mobile health (mHealth) apps, tele-health and telemedicine.
Through this conversation with experts from the civil society, policy and tech space, DFL sought to explore the various issues around access to digital health services, platforms and communication and the impacts of the inaccessibility of the same, on the lives of persons with disabilities