[Blog Post] Reducing Ticket Volume While Improving CX
 Reducing Ticket Volume While Improving CX
A tactical blog post for customer service professionals


Organization: Helpshift, an AI-powered customer service platform

Project overview: Collaborated with customer success team to create a monthly guide with industry best practices

My role: Marketing writer and project manager

Goal: Upsell new product offerings to customers.

My process: 
- Met with customer success team to choose a topic based on marketing goals and customer inquiry data
- Drafted and sent interview questions to Head of Customer Success
- Interviewed account managers 
- Wrote blog post based on key takeaways
- Sent for approval to both marketing and customer success team stakeholders
- Uploaded and published via WordPress

[Blog Post] Reducing Ticket Volume While Improving CX
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[Blog Post] Reducing Ticket Volume While Improving CX

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Published:

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