LeasePlan Digital is set up to create one consistent and responsive leaseplan.com user experience across the 32 countries in which LeasePlan operates. The mission statement is as follows: 'The most hassle free and safe car driving experience where every service need is just a couple of clicks.' To achieve this goal, a uniform design system has been implemented. Inevitable with such a large international project is that local customs and systems already used by local and affiliated companies are taken into account.

My UX design work:

Part of one of the LeasePlan Digital scrum teams. The focus of this team was on setting up the Leaseplan service environment on leaseplan.com for the Netherlands, Belgium and the United Kingdom

In collaboration with the LeasePlan customer, the Product Owner and the team, I worked out the two service request flows that are most frequently mentioned in research. In these flows, the user can:

Report damage to the car

Submit a request for maintenance

Disclose information about the maintenance and damage reporting process in such a way that the customer service is significantly relieved

Assessment of service design applications that were used in Germany, Sweden, the United Kingdom and the Netherlands at that time

Presenting UX solutions to the team and internal stakeholders