The NAVICA app was built to pair with Abbotts BinaxNOW rapid antigen test for COVID-19. The app works on iPhone and Android devices and allows people to store, access and display their test results so they can more confidently return to life.

The existing NAVICA app offered a solution for users to get testing access through public test centers. In October 2020 NAVICA opened a new track of work designated to at-home-testing.

The major goal for the MVP was:

Enhance the NAVICA ecosystem to launch a COVID-19 testing solution for at home patients with supervised testing in partnership with eMed

Link to Google Play store (US only)
Link to iOS app store (US only)

Abbott wanted to enhance the existing NAVICA eco-system with an at-home testing solution.

The idea
Customers can use the test kit in the convenience of their home or in a hotel room when travelling. They are guided through each step by a health specialist (proctor) on the partner platform eMed while performing their test. After a 15 minute waiting period the proctor verifies the test result and documents it in the NAVICA database so that the customer can receive their NAVICA pass on the mobile app indicating the date of the test and the result.

Throughout the project I facilitated several service blueprint mappings with stakeholders and the team. As the NAVICA eco-systems consisted of both offline and online touch points (multiple devices) these journeys helped the team to better see the whole picture of the service we were building, understand dependencies and interactions with other teams or prepare assumptions and questions for the next round of user research.

The toughest problems are solved best when we collaborate. Creating environments where people can share their ideas, thoughts or concerns and build on each others ideas is what I do as a workshop facilitator, fostering psychological safety and a candid feedback culture.

Regularly I ran design critiques and design studio sessions where team members AND stakeholders could take part.

We ran several rounds of user testing session throughout the project. They were held physically in the US by a partner company of Abbott.
I was planning the prototypes to be used in the sessions as well as the assumptions to test and co-write the question guide. 
I also joined the sessions as an anonymous observer taking notes on Miro.

Almost every week I ran one or two hour long pairing sessions with Android and iOS developers. This is a quick and easy way to iron out those final design tweaks as they get built. Talking and doing the work together is way faster than trying to communicate fiddly design things in writing and filling up the backlog.

Another great advantage is that I create empathy with the engineers and vice versa. It gives me the chance to talk through my design decisions and engineers can better understand why certain changes are important and on the other hand I get to see under the covers on how the product is build and what tasks are difficult and what are freebies, which helps me make good design choices in the future that will also make the lives of engineers easier.