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Great returns experiences lead to loyal customers – Nearly 73 per cent of online shoppers around the world said that the returns experience affects their likelihood of buying again from a retailer.
With eCommerce experiencing a huge upsurge in Southeast Asia due to recent events, it seems that online sales will continue to be the main sales channel for the coming months.
Customers are increasingly looking at returns policies when choosing whether they’ll check out their cart, so getting returns right is imperative – both policy and process-wise.
Download your white paper here: https://janio.asia/whitepaper-returns-sg/
