Steven Hassall's profile
Customer intelligence platform product design




The product
Stratum predicts customers future buying behaviour to help sales teams make smarter decisions about their business.

The problem
Sales teams at manufacturing, reseller and e-commerce businesses often struggle to make sense of a cacophony of competing data and information about their customer base. A combination of expensive kitchen-sink analytical systems and historic-facing insights make prioritising customer engagement activities reactive, slow and often misplaced.

The challenge
The design challenge revolved around how best to communicate Stratum's AI recommendations, as well as elevating the AI data into actionable insights. Concepts were also mindful of keeping features to a minimum, sacrificing anything that was not deemed of high importance from our user research.








Market validation and piloting of Stratum is ongoing and a more detailed case study can be found over at my portfolio website.

Client
Visit Stratum.
Created whilst at Frontier Labs.

Credits
Design lead: Steven Hassall
Technical lead: Ben Blackmore
Engineering lead: Stephen Pammenter
Brand & identity: Steven Hassall
Product design (UX/UI): Steven Hassall
Data science modelling: Ben Blackmore
Application development: Stephen Pammenter




Customer intelligence platform product design
5
44
3
Published:

Owner

Customer intelligence platform product design

Stratum predicts customers future buying behaviour to help sales teams make smarter decisions about their business.

5
44
3
Published: