Responsible for leading day-to-day operations (including recruiting and retaining top talent, developing paths to increase organizational design maturity, etc.) with a primary focus on achieving excellency in the delivery of a world-class experience
for our core Forge Platform products. 

Lily developed methods for defining mission-critical User Experience Outcomes (XOs), automating the capture of Voice of Customer (VOC) analytics, and created methods for measuring those metrics against critical business KPIs (e.g., Objectives and Key Results (OKR))—ensuring the design strategy remained grounded in measurable outcome and effort-based results, and keeping senior leadership aware of our efforts and impact. 

Her work became foundational to the development of a Design Center of Excellence. 

Working closely with other product design leaders in different business units, she helped implement a successful enterprise-wide design library—informing everything from brand standards to design operations to metrics automation and reporting—which helped streamline operations and decrease costs across the organization.