These are a follow up to the Verizon post claim work done.  These guides are meant to supplement and offset calls and customer frustration around backup, activation and restore and follow the customer journey from the time they file a claim to the time they get their phone and begin the process of transferring their backup data to their new phone. Unless you have a ton of experience with this sort of thing, it can be daunting and confusing for a user and a point of anxiety from the thought of losing valuable photo memories.  This guide was researched and designed to help address these issues.