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Verizon Same Day Repair
Verizon Same Day Repair
The intent of this work was to offer cracked screen repair for customers who were filing claims on their broken devices. Through research with our technicians I was was able to identify decision trees that produced a repair accuracy rate of 98%, this meant that the customer was able to get their phone repaired at a local shop the same day they filed their claim, and subsequently at a cheaper rate than their normal deductible.  Testing also included identifying price points that made this offer affordable for the customer and made sense from a business perspective. 
Verizon Same Day Repair
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Verizon Same Day Repair

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Published:

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