As part of the final interview with PayBright (Affirm) I was given a design challenge. Posting the design I created here.
Problem Statement
PayBright is launching a customer web portal to establish and grow its B2C presence.
Customers can use the portal to manage their account and browse a list of participating PayBright merchants.
Key Features of the Customer Portal:
• The customer portal can be used in-browser or on a mobile device.
• The customer will login using their phone number and a PIN sent to their mobile number.
• The customer is able to browse through a list of merchants that accept PayBright and obtain information on PayBright loans
offered.
offered.
• Customer is able to review outstanding loans and upcoming payments.
• Customer is able to change and update their account details such as loan repayment method (credit, direct debit), address, email
and phone number.
and phone number.
• Customized offers based on customer demographics and “value added” services such as checking credit score.
Final Prototype
Process
Conceptualization
• Competitor analysis
• Crazy 8s
• Lo-fi / wireframes
• Prioritized UX over visuals
• 2 participants - mostly participatory design format
• 1 current Affirm user in USA
Visual Design
• Minimal
• Without branding
Information Architecture
Usability study with wireframe
Visual Designs
