•Provide regular coaching and training on new technologies and existing products or changes to
any processes to new and existing employees
•Calibration sync with the client requirements and implementing the same on existing project
workflows
•Management, organization and co-ordination of the day to day work of a team of contact
center staff within Samasource Centre to deliver the highest standards of services to clients.
•Ensure that the allocated work is properly distributed to all the team members and is executed in a timely manner.
•Ensuring the department’s productivity is maximized to the required standards and the pre-defined KPI’s, performance targets and standards are achieved in accordance with the business plan.
•Report progress on performance, provide feedback and take appropriate corrective action. Ensure that personal targets and deadlines are met.
•Provide support and assistance for team members to assist in the development of their skills and knowledge and identifying campaign training requirements.
•Conduct regular quality assessments and coaching; offering constructive feedback, which will include QA feedback sessions and continuously developing quality.
•Provide the team with appropriate communication and gain their feedback through regular team meetings.
•Motivate the team to provide a first class service to all our clients whilst ensuring business targets are met.
•Work closely with the other Team Leaders to ensure that queries across all areas of the business are handled.
•Recognize & celebrate team & individual accomplishments & exceptional performance
• Keeping the Operations Manager/Management informed of schedules, priorities, accomplishments & ongoing issues, participate in achieving resolutions to identified issues.
•Drive the Samasource culture and values within the team.

Using relevant technologies to create new and fix existing import configs that need
repairs
 Creating new feeds and integrate them into the clients site
 Escalating complex integrations and feeds that require repairs
 Reviewing errors detected by the clients automated system,fixing and escalating issues
when necessary
 Identiyfing improvements for detecting errors within job feeds
 Working with a fast-paced team to handle a high volume of requests in a
timely manner
 Maintaining data work requirements by following data program techniques,
procedures as well as meeting and maintaining the required quality threshold.
 Verifying entered data by reviewing, correcting, deleting, or reentering data;
purging files to eliminate duplication of data.
 Contributing to team effort by accomplishing related results as needed.
 Performing other work as required or assigned by the management

•Provide regular coaching and training on new technologies and existing products or changes to
any processes to new and existing employees
•Calibration sync with the client requirements and implementing the same on existing project
workflows
•Management, organization and co-ordination of the day to day work of a team of contact
center staff within Samasource Centre to deliver the highest standards of services to clients.
•Ensure that the allocated work is properly distributed to all the team members and is executed in a timely manner.
•Ensuring the department’s productivity is maximized to the required standards and the pre-defined KPI’s, performance targets and standards are achieved in accordance with the business plan.
•Report progress on performance, provide feedback and take appropriate corrective action. Ensure that personal targets and deadlines are met.
•Provide support and assistance for team members to assist in the development of their skills and knowledge and identifying campaign training requirements.
•Conduct regular quality assessments and coaching; offering constructive feedback, which will include QA feedback sessions and continuously developing quality.
•Provide the team with appropriate communication and gain their feedback through regular team meetings.
•Motivate the team to provide a first class service to all our clients whilst ensuring business targets are met.
•Work closely with the other Team Leaders to ensure that queries across all areas of the business are handled.
•Recognize & celebrate team & individual accomplishments & exceptional performance
• Keeping the Operations Manager/Management informed of schedules, priorities, accomplishments & ongoing issues, participate in achieving resolutions to identified issues.
•Drive the Samasource culture and values within the team.

At Malaika Ecotourism I focused on the development of website information, managing social media platforms, Maintenance and Development of project databases, Development of safari itineraries, coordinating company events, orientating volunteers and other kind of work as requested by the manager.

In Kimbia Kenya NGO I focused on handling ground communications, Preparing Graphic information of Presentations, Hotel bookings, preparing project information for solidarity community projects in the rift valley of Kenya at Hells Gate, Eburu and Lake Elementaita.I also did the photography of runners at Lake Elementaita.Crescent Island and Hells gate circuits.