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I lead creative and commercial customer and user experience, driving business value through innovation, customer strategy and experience design. I use my passion, experience and vision to lead teams to deliver fantastic customer experiences and drive real business success and growth.

People who work with me say I… Read More
I lead creative and commercial customer and user experience, driving business value through innovation, customer strategy and experience design. I use my passion, experience and vision to lead teams to deliver fantastic customer experiences and drive real business success and growth.

People who work with me say I'm good at:
- Structuring design teams
- Big picture thinking
- Design process
- Putting customers first
- Upholding customer vision
- Persuasive public speaking
- Motivating & Inspiring
- Managing upwards

The business benefit of my engagement is a 
better customer experience, specifically I can:
- Accelerate the pace of change
- Increase the relevance of innovation
- Make product & service more relevant
- Link change to KPIs and ROI

Specialties:
- Design Operations
- Customer Driven Change
- User Experience
- Human Centered Design (HCD)
- Product Strategy
- Project Management
- Cross Channel Customer Experience
- Customer Insights Read Less
Member since: