Share
Project Views
Appreciations
28
Followers
22
Following
6
Over the past 18 years I have eagerly pursued design, strategy, and business challenges for a broad range of clients and industries. I am resourceful and adapt quickly to changing landscapes.

I'm fascinated by how products and services function and how they fail, how experiences can delight and disappoint, and ho… Read More
Over the past 18 years I have eagerly pursued design, strategy, and business challenges for a broad range of clients and industries. I am resourceful and adapt quickly to changing landscapes.

I'm fascinated by how products and services function and how they fail, how experiences can delight and disappoint, and how organizations can foster collaboration or breed dysfunction. Examining a situation, understanding what is happening and why, and developing new or different ways to make it better is challenging. It takes curiosity, empathy, thoughtfulness, perspective and a genuine interest in making things better. I am an experienced and intuitive designer, strategist, and leader who is passionate about identifying how things are or aren't related and the opportunities that may exist when you see the problem from different points of view.

My tools are listening, research, debate, design methods, process, logic, intuition and creativity. I develop strategies, approaches, systems, and experiences that satisfy people and create value. I enjoy working in multidisciplinary teams, where I can both mentor and learn from those around me.

The principles listed below are ones I strive to live, work and lead by:

Listen.
Simple but somewhat counter-intuitive. The pace of life and business make it difficult to make time for listening, but taking the time is the first step in problem solving and the greatest of all soft skills.

Lead by example.
Whether you call it the Golden Rule or Servant Leadership, exhibiting the behavior you expect from others is the most you can do to affect change in people, an organization and the world around you. It builds trust and a sense of purpose.

Be transparent.
Being honest and revealing intent builds trust and opens us up to the insights others can provide when solving complex problems.

Solve the right problem.
We're often asked to create solutions that have little to do with a problem that an organization is experiencing. Often the cause is lack of perspective. The closer you are to the problem the more difficult it can be to recognize what is or isn't working. Doing the proper discovery and research can lead to a more holistic perspective, which in turn leads to core issues.

Connect the dots.
Very little in our world is black and white. Uncovering the interconnected and interdependent nature of problems and situations is where opportunities exist. Asking the right questions help identify opportunities and the potential for innovation.

Be inclusive.
Inviting others into the discussion and listening to different points of view is critical to maintaining and expanding our perspective.

Always develop an approach first.
It sounds simple but few people do it before taking action. Developing an approach provides the opportunity for teams to discuss, collaborate, and refine how they move forward. It fosters team building and leads to informed decision making throughout a project.

Dialogues, not monologues.
Engaging people in conversation leads to shared understanding which is critical within teams, with clients, and the people who use products and services.

Change.
It happens. Being open to it, embracing it, and encouraging it leads to new opportunities and gives you power. It helps identify boundaries and limitations that are instrumental in moving a project or initiative forward. Sometimes it simply tells us when we've gone to far. Changing back is still change.

Empower others.
Without the help of others your ability to make change is limited. Encouraging and mentoring others amplifies your ability to add value and builds relationships based on mutual respect.

Be available.
An open door, literally and figuratively, signals a willingness to make time for others, critical to mentoring and leading. Read Less
  • Senior Lead Product Designer
    Citrix Systems, Inc. — Raleigh, NC, USA
  • Director of Experience Design
    Rock Creek Strategic Marketing — Washington, DC, USA
  • User Experience Practice Lead
    Rock Creek Strategic Marketing — Washington, DC, USA
  • User Experience Strategist
    Rock Creek Strategic Marketing — Washington, DC, USA
  • Interactive Strategist / Senior Designer
    Genesis Inc. — Grand Rapids, MI, USA
  • Art Director / Senior Designer
    Square One Design — Grand Rapids, MI, USA
  • Art Director
    Mercury Seattle — Grand Rapids, MI, USA
View Full Resume →
Member since: Jan 20, 2010