Tommy Daniel Thompson

Houston, TX, USA

Work Experience

Trademarks Promotional Products

Graphic Designer

- Worked with lead designer to help prepare designs for screen printing.
- Created designs, and layouts that met the customers specifications.
- Verified print sizes, colors, and designs for accuracy.
October 2016 - November 2016 Houston, Texas, United States

Kelly Services

Applecare Team Manager

- Work from home position.
- In charge of a team of 15+ advisors.
- Performed coachings and Quality Assessments on a daily basis.
- Made sure advisors reached monthly goals and met Apple's requirements.
- Used various web tools including Google Docs, Drive, and iCloud.
- Worked with staffing to resolve issues with attendance, and payroll.
October 2012 - Present

Sprint Nextel

Sales Representative

- Perfected knowledge of products, market, and sales strategy.
- Worked with Company staff to effectively close sales.
- Handled and resolved any complaints or concerns from customers.
- Organized and executed window displays and product placements.
November 2009 - December 2010

Florence Manufacturing

Customer Service Representative

Click to edit position description- In charge of the wholesales customers or "National Accounts".
- Perfected knowledge of products, market, and sales strategy.
- Handled and resolved any complaints, concerns, or technical issues from customers.
- Retrieved orders from several National Accounts using various web-based tools and entered the orders on a daily basis using Florence's order maintenance program(TCM).
- Entered and scheduled RGAs(Returned Goods Authorizations), requested credits, and filed closed orders on a daily basis.
June 2004 - January 2009

Target

Cashier

- Greeted customers and answered basic questions about the store and the products.
- Handled transactions involving cash, credit, and checks.
- Zoned/stocked items.
July 2003 - August 2004

Sykes

Customer Support Technician

- Handled and resolved any complaints, concerns, or technical issues from customers.
- Recorded calls electronically using Sykes database program.
January 2001 - July 2003

Education

Full Sail University

B.S. Graphic Design

January 2011 - October 2013