Steven Hoober

4ourth Mobile

Mission, KS, USA
Interaction designer, information architect, and user experience designer with strong background in transactional web, mobile web and apps, browsers and mobile device OS.

Work Experience

U.S. Bancorp

UX IA IxD Analyst - Mobile

Develop strategies and design products for consumer mobile banking.
• Provide strategic direction and forward-leaning concepts to evolve the current digital banking products.
• Work with project teams to create and document project-specific design solutions for multiple mobile platforms.
• Keep abreast of compliance and regulatory issues, evaluate competitors and non-bank products and industry trends.
• Provide insights into mobile test, user research, analytics, user behavior and trends to the mobile business unit.
July 2012 - San Francisco, California, United States


User Experience Architect

Perform user-centered design and evaluation of digital projects for Cummins global product range.
• Provide mobile and multi-channel expertise and standards to the design and technical teams.
• Design digital solutions for desktop web, mobile web and mobile applications.
• Evaluate existing products to identify bugs, errors, or room for improvement.
• Develop strategies for design, product development and execution to allow Cummins to take advantage of emerging technologies and their global reach.
February 2012 - Indiana, United States

4ourth Mobile

Mobile UX Design Consultant

Helps companies worldwide add user experience, interaction and interface design to their mobile, wireless and small-screen products.

Desktop and mobile web, mobile apps, device OS overlays, systems and services.
January 2010 - Mission, Kansas, United States


Information Architect

Assist internal UX team at Lowe’s Home Improvement in developing the MyLowe’s cross-channel experience.
• Guided business, marketing, merchandizing and others through exercises to develop features and requirements.
• Created concept documents and got signoff on approach.
• Directed work of IxD and visual designers to create specifications.
• Work alongside the Product Owner, and coordinating with other design and product teams.
• Work with Agile team to assure correct execution of the design.
December 2010 - November 2011 Charlotte, North Carolina, United States

Little Springs Design

Creative Director / Interaction Director

Led design on over 30 highly visible mobile products including two web browsers, and the Weather Channel website.
• Develop the design and interactive direction for client projects.
• Coordinate activities of designers and approve or modify deliverable to meet quality requirements.
• Work with usability, research, account management and client teams to gather information, communicate design documentation and execute revisions.
• In charge of company brand and communications standards. In charge of design process and documentation methods.

Key clients and brands included: AT&T, Sprint, The Weather Channel, Hallmark, uExpress, Qualcomm, Samsung, VivoTech (NFC), DVC Labs (Skyfire browser), Bitstream (Bolt browser).
August 2007 - September 2010 Kansas, United States

Sprint Nextel

Human Factors Engineer

Designed large-scale (20MM users) products with documented improvements to customer satisfaction and reduced support costs.
• Assist in the development of business requirements; interpret functional requirements in a user-centric manner.
• Utilize the tools, techniques and processes provided thru User-Centered Design (UCD) to develop highly usable products for all of Sprint, and for all channels including web, mobile, store, call center, and kiosks.
• Lead designer for complete redesign of the entire post-signon experience for all customers of the merged Sprint & Nextel company.
• Worked with legal, regulatory to influence new FCC regulations and develop new, highly-usable, highly-secure single-signon for entire enterprise.
November 2004 - August 2007 Overland Park, Kansas, United States

Sprint Nextel

Interaction Design Manager

Led team of designers and front-end developers in creation of numerous customer-facing sales and post-sales projects for web, and mobile platforms.
• Guided and ensured the use of UCD techniques and processes in the team; develop prototypes and react to usability testing and analytics.
• Lead designer and team manager for new styles (grids & templates) rolled out across all Sprint desktop and mobile sites.
• Led complete redesign of websites with full web standards, the first large company to do so anywhere in the world.
March 2003 - November 2004 Kansas, United States

Sprint PCS

Information Design Manager

Acted as senior designer while managing and training a team in the use of the Information Design, Interaction Design and UCD processes.
• Applied user research results to inform design; planned and facilitated usability research as needed.
• Led UI design of music service for first MP3 phone, led IA/IxD of (first?) operator ringtone/app store, developed UI for (first?) Google search on mobile, among many other projects.
• Evangelized role of new design team to enterprise, created strong relationships with implementation teams.
June 2009 - March 2003 Kansas City, Missouri, United States


Web Developer

Designed, programmed and scripted web pages for a variety of client websites; Integrated presentation layer code with back-end systems

Designed, created and implemented databases for web access and update of information for a variety of clients
October 1997 - June 1999 Kansas City, Missouri, United States


The University Of Kansas

BFA Printmaking

1988 - 1995 Lawrence, Kansas, United States


Accessibility, Agile, Android, Bada, BREW, COPPA, CPNI, Design For Security, Desktop And Mobile Web, Ecommerce, GPS & GNSS, Graphic Design, Information Architecture, Information Design, Interaction Design, Interface Design, IOS, J2ME, Kiosk, MCommerce, Navigation, Radio And Connectivity, Rational, Sensors, Spiral, Symbian, Touchscreens, Transactional Design, Usability Research, WebOS, Windows Mobile,