Sergiu Tripon

Digital Content Creator

London, United Kingdom

Work Experience

PSI2000

Support & Software Testing Apprentice | Industrial Placement

During this industrial placement, I was in charge of the following:

• created a number of email based workflows which radically improved the efficiency of creating and resolving cases and responding to the clients' requests within Microsoft Dynamics CRM
• created a number of reports using the Telerik Reporting module within Visual Studio
• installing and configuring software applications;
• monitoring and maintaining computer systems and networks;
• talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
• troubleshooting, diagnosing and solving software faults;
• providing support, including procedural documentation and relevant reports;
• following diagrams and written instructions to repair a fault or set up a system;
• supporting the roll-out of new applications;
• setting up new users' accounts and profiles and dealing with password issues;
• responding within agreed time limits to call-outs;
• working continuously on a task until completion;
• prioritising and managing many open cases at one time;
• rapidly establishing a good working relationship with customers and other professionals, e.g., software developers;
• testing and evaluating new technology;
July 2013 - April 2015 London, United Kingdom

PSI2000

Marketing Assistant Apprentice | Industrial Placement

Simultaneously, while working as a Support & Software Testing Apprentice, I have also branched out and worked within the Marketing department. During this period, I have achieved the following:

• Full redesign of the PSI2000 public website using Microsoft SharePoint
• Created branding material for a number of applications using Adobe Photoshop
• Created a number of animated videos that were used on the website and for marketing purposes using Powtoon
March 2014 - July 2014 London, United Kingdom

Interact Magazine

Writer & Photographer | Volunteering

• worked as part of a team to produce, a popular magazine that is distributed across London.
• visited the Olympic Site in Stratford, and took a number of photographs of different tourist attractions
• carried out proficient research related to my article regarding the London Olympics
• shown Organisational Skills by attending all meetings, and got involved in another charity side project of the magazine regarding photography.
March 2012 - June 2012 London, United Kingdom

Eversley Primary School

Teaching Assistant | Work Experience

• Working in the classroom, and supporting the teaching when required.
• Involvement with Administrative work, regarding the Primary School Database.
• Accurate attention to details, organising and planning workload relating to the student timetable
July 2010 - July 2010 United Kingdom

Education

Barnet College

BTEC IT Practitioners Level 3 National Diploma

Grade: Triple Distinction (DDD)

Modules studied:

• Computer Systems
• Information Systems
• Human Computer Interaction
• Event Driven Programming
• Network Management
• Object Oriented Programming
• Computer Animation
• Principles of Computer Networks
• Digital Graphics and Computers
• Advanced Database Skills
• Advanced Spreadsheet Skills
• Computer Architecture
September 2009 - June 2011 London, United Kingdom

Highlands School

GCSE

Grade: 5 A*-C

Subjects studied:

• English language
• English literature
• Mathematics
• Geography
• Product Design
• Religious Studies
• Physical Education
• Citizenship
• Spanish
September 2007 - July 2009 United Kingdom

City University London

Bachelor of Science (BSc) in Computer Science

Grade: Upper Second Class (2:1)

Individual project (dissertation) grade: 69%

Modules studied:

First Year:

• Software Engineering
• Computation and Reasoning
• Systems Architecture
• Mathematics for Computing
• Programming in Java
• Business Systems

Second Year:

• Object Oriented Analysis and Design
• Professional Development in IT
• Language Processors
• Data Structures and Algorithms
• Functional Programming
• Team Project
• Networks and Operating Systems

Third Year:

• Individual Project
• Human Computer Interaction
• Management in IT
• Theory of Computation
• Cognitive Technologies
• Project Management
September 2011 - May 2015 London, United Kingdom

Languages

Romanian (Native),
English (Fluent),
Spanish (Conversational),

Awards

Highlands School

Most Improved Student (for Product Design)

2009

Skills

Access, Agile, Bootstrap, Camtasia Studio, CSS, Dynamics CRM, Excel, Flash, GIMP, GitHub, HTML, Java, Jquery/Javascript, Linux, Mac OS, Office365, OneNote, Outlook, Photoshop, PHP, Powerpoint, POWTOON, Scrum, SharePoint, SQL, Studio Online, Telerik Reporting Tools, UML, Visual, Visual Basic, Waterfall, Windows, Word,