Rebecca Ngola

Senior Designer

Austin, TX, USA

Work Experience

Words And Pictures, Inc.

Senior Designer

Full-time position as a senior designer in a small marketing communications firm with mainly healthcare clients. Projects included brand positioning and development of graphic standards, design and production of direct mail pieces, front-end web design, print ads, billboards, brochures, annual reports and magazines from concept to completion.
January 2006 - December 2013 Homewood, Illinois, United States


Freelance graphic designer

Contract design work at Scudder Investments and JPMorgan Chase;
design and layout of Shades, a magazine for teenage African American girls; various print and web design work at Studio V Design.
July 2002 - December 2005 Chicago, Illinois, United States

Words And Pictures, Inc.

Graphic designer

February 2001 - July 2002 Homewood, Illinois, United States

Design On Demand

Owner/Creative director

Established and efficiently ran successful creative graphic design firm in Nairobi. Provided tailored, innovative design solutions from concept to printed completion to corporate and commercial clients in and outside of Kenya. Projects ranged from packaging to book design.
October 1998 - November 2000 Nairobi, Kenya

Development Communication, Ltd.

Graphic designer

Full-time position as a graphic designer in a six-person design studio
doing mostly packaging and promotional pieces for the tourism industry and non-profit aid organizations. Managed multiple tasks, conducted press checks and planned projects. Mainly unsupervised work except for brainstorming sessions and weekly reports to the art director.
April 1996 - October 1998 Nairobi, Kenya

Elite Prepress, Ltd.

Prepress operator

Helped set up and run a studio whose main services were color separations, scanning and graphic design. Maintained equipment, met with clients and vendors and managed projects independently from concept to film output.
August 1995 - December 1995 Dar es Salaam, Tanzania, United Republic of

The Home Depot

Service Design intern

Worked collaboratively with a team of students from SCAD, Georgia Tech and Georgia State to design the store of the future.
June 2015 - August 2015 Atlanta, Georgia, United States

Mayo Clinic

Service Designer II

Our small design team used design principles and scientific methods of empathy, creativity, systems thinking and a human-centered focus to uncover human needs in the healthcare environment. Responsibilities included researching, developing and testing innovative services and products for patients, doctors and external partners of the Clinic.
October 2016 - May 2017 Jacksonville, Florida, United States


Senior Creative Designer

Service designer in an internal six-person cross-disciplinary team under the financial advice and solutions group. Duties include collaborating with business partners for alignment on corporate initiatives, design research and strategy, wireframing, designing digital prototypes and creating concepts for user-testing.
June 2017 - Present Austin, Texas, United States


Otis College Of Art And Design

BFA, Communication Arts

January 1992 - May 1995 Los Angeles, California, United States

Savannah College Of Art And Design (SCAD)

MFA, Service Design

Courses taken include:
Applied Theories in Sustainability
Collaborative Experience with Proctor & Gamble
Critical Methods of Prototyping Services and Experiences
Design Futures: Trends, Foresight and Intuition
Collaborative Experience in Design for Good with Emergent Structures
Design Innovation Development and Marketing Strategies
Global Cultural Theory
Information Architecture for Designers
Principles and Practice of Service Design
Service, Innovation and Enterprise
Strategic Decision-making for Enterprise Success
Theory of Interaction Design
User-centered Design for Services
Interdisciplinary Studio course
Collaborative Learning Center project with Disney Resorts
MFA Service Design thesis
Field internship at Home Depot
January 2014 - May 2016 Georgia, United States


English (Native),
Kiswahili (Beginner),


Adobe Creative Suite, Art Direction, Design Research, Interaction Design, Service Blueprinting, Service Prototyping, User Experience Design, Wireframing, Writing,