Ricky Diep

Ricky Diep is an undergraduate student at Syracuse University pursuing a degree in Systems and Information Science. As an aspiring IT professional, he gained industry experience with multiple technology based internships throughout the course of his college career. Some of his previous projects included work with Data Lineage and Controls, Continuous Integration / Continuous Deployment (CI/CD), HTML / CSS development, and Unity3d. He has strong interests in data analytics and is looking to pursue a career within the tech industry.

Work Experience

Syracuse University

Technology Support Specialist

• Troubleshoot network and software issues by configuring solutions via telephone for 20,000+ students

• Resolve 50+ daily reports issued by students, faculty, and external customers utilizing issue tracking system

• Dispatch aid throughout 750+ campus facilities ensuring all classroom technologies are fully operational
September 2015 - Present Syracuse, New York, United States

Ernst & Young

Technology Advisory Program Intern

• Doubled efficiency of Data Lineage team’s discrepancy search by developing a Visual Basic for Applications program to validate data controls

• Reduced number of connectors between nodes for Client On-boarding Data Visio Flow by performing a two-dimensional trend analysis optimizing arrangements for downstream systems

• Provided client with 100% accurate reporting of 150+ quality controls by validating data via Oracle PL SQL
June 2017 - August 2017 New York, New York, United States

Eze Software

Sales Intern

• Expanded company’s global clientele by adding clients to a network outreach map of top trending hedge fund managers within Asia-Pacific region

• Provided sales team daily reports to keep members updated with current management shifts and growth of Asia’s top trending hedge funds

• Obtained feedback data from all Asia-Pacific region offices employees to provide accurate improvements for on-board training of all new hires
April 2017 - May 2017 Central, Hong Kong

US Environmental Protection Agency (EPA)

Virtual Student Foreign Service

• Deploy and support the configuration of SharePoint sites used for team collaboration

• Design and test innovative ideas for web and mobile applications from regional headquarters’ project proposals

• Develop and deliver training for site owners and consumers to ensure that content is up to date
October 2017 - January 2017 Washington, District of Columbia, United States

General Electric (GE)

Digital technology Leadership Program Intern

• Decreased number of contractors for deployments by creating a framework for Continuous Integration / Continuous Deployment (CI/CD) processes automating all Spring Boot and UI deployment services throughout DTA team

• Eliminated costs for DTA team by developing search engine allowing for metadata, documents, and files to be searched and indexed for “Design Record Book” database

• Design, develop, and UI test Engineering Quality Control website utilized by 100+ clients
May 2016 - August 2016 Cincinnati, Ohio, United States

Education

Syracuse University

Bachelors of Science

My courses include: Data Structure, Web Design, Database Management, Human-Computer Interaction, Software Spec & Design, Web Systems Architecture
August 2014 - Present Syracuse, New York, United States

City University Of Hong Kong

Syracuse University Abroad: Hong Kong Center Program
Research Topics
- Startups in Asia Pacific
- Marathon Monks
January 2017 - May 2017 Kowloon Tong, Hong Kong

Languages

English (Advanced),
Cantonese (Conversational),

Awards

Syracuse University

Remembrance Scholar

2017

US Department Of State

Virtual Student Foreign Service Certificate

2017

Syracuse University

James A Capologono Scholarship

2017

Syracuse University

Dean's List

2016

Lambda Phi Epsilon

Academic Achievement Award

2016

Skills

Consulting, CSS, Data Analytics, Excel, HTML, Java, Social Media, SQL, Technical Support, Visio,