Technology Support Specialist
• Troubleshoot network and software issues by configuring solutions via telephone for 20,000+ students
• Resolve 50+ daily reports issued by students, faculty, and external customers utilizing issue tracking system
• Dispatch aid throughout 750+ campus facilities ensuring all classroom technologies are fully operational
September 2015
- Present
Syracuse, New York, United States
Technology Advisory Program Intern
• Doubled efficiency of Data Lineage team’s discrepancy search by developing a Visual Basic for Applications program to validate data controls
• Reduced number of connectors between nodes for Client On-boarding Data Visio Flow by performing a two-dimensional trend analysis optimizing arrangements for downstream systems
• Provided client with 100% accurate reporting of 150+ quality controls by validating data via Oracle PL SQL
June 2017
- August 2017
New York, New York, United States
Sales Intern
• Expanded company’s global clientele by adding clients to a network outreach map of top trending hedge fund managers within Asia-Pacific region
• Provided sales team daily reports to keep members updated with current management shifts and growth of Asia’s top trending hedge funds
• Obtained feedback data from all Asia-Pacific region offices employees to provide accurate improvements for on-board training of all new hires
April 2017
- May 2017
Central, Hong Kong
Virtual Student Foreign Service
• Deploy and support the configuration of SharePoint sites used for team collaboration
• Design and test innovative ideas for web and mobile applications from regional headquarters’ project proposals
• Develop and deliver training for site owners and consumers to ensure that content is up to date
October 2017
- January 2017
Washington, District of Columbia, United States
Digital technology Leadership Program Intern
• Decreased number of contractors for deployments by creating a framework for Continuous Integration / Continuous Deployment (CI/CD) processes automating all Spring Boot and UI deployment services throughout DTA team
• Eliminated costs for DTA team by developing search engine allowing for metadata, documents, and files to be searched and indexed for “Design Record Book” database
• Design, develop, and UI test Engineering Quality Control website utilized by 100+ clients
May 2016
- August 2016
Cincinnati, Ohio, United States