HUMAN CENTRED RESEARCH FOR CORPORATIONS & STARTUPS

Stay ahead of your competition and exceed customer expectations thanks to insights that analytics and NPS scores alone can't deliver.
Vancouver, Canada's PH1 Media is a strategic research firm that answers critical questions, like:
- How can we improve and personalize the customer experience?
- What is causing customers to purchase less?
- Why has customer behaviour & product use changed?
- Which value propositions and features excite your market?

Our research methods are informed by innovation & startup methdologies to get you the most effective insights, in as cost-effective and action-oriented of a format possible.

Thanks to our human centred research approach we deliver you Voice of the Customer research that enables your teams to understand customers motivations and decision processes. As Customer Experience strategists we deliver research and insights that identify opportunities to enhance your products/services and innovate your industry. And as Design Thinking educators we give your team the tools to integrate research insights in any department. Read Less