Peggy Chau

UX Designer & Researcher

Boston, MA, USA
I'm a UX Designer & Researcher with a clinical neuroscience background. I strive to create well-informed, collaborative solutions based on user research and analytics that align across content, design, development, product and analytics. I love to dig into messy problems and root out the solution that has the highest impact for users while balancing stakeholder requirements and amount of effort across all teams involved.

Work Experience


Associate Product Designer

Collaborates closely with content, development and product on: identifying user problems, consolidating user research and analytics data to inform project direction, brainstorming solutions that solve user problems while driving KPIs and balancing stakeholder needs, sketching, wireframing and prototyping, creating design documentation to communicate decisions to stakeholders and specs to developers and improving cross-functional workflow.

Formulates research strategy and moderator guides to inform project direction, conducts in-person and remote user tests and summarizes data into takeaways and actionable design recommendations.
August 2017 - Present Boston, Massachusetts, United States


Research Lead

Formulated research strategy to examine robot vacuums in context.

Created protocols for and performed secondary research, contextual inquiry, survey design and analysis and cultural probe.

Led synthesis of findings into creation of artifacts (customer journey maps, strategy canvas), report and presentation to high client satisfaction with team.
January 2017 - August 2017 Seoul, Korea, Republic of

University Of Pittsburgh

UX Designer & Researcher

Performed secondary research, interviews with patients and providers and user testing.

Led redesign with visual designers to build wireframes, hi-fi mobile screens and interactive prototype.
February 2017 - August 2017 Pittsburgh, Pennsylvania, United States

Massachusetts General Hospital

Clinical Research Coordinator

Performed brain stimulation, neuroimaging and study protocols (survey, interview) for 4 studies.

Re-programmed computer tasks to improve validity of results. Built scripts to automate data cleaning and analysis for 3 grants.

Interfaced with patients, clinicians and hospital admin. while implementing new protocols to improve patient care efficiency.
June 2014 - June 2016 Massachusetts, United States

Temple University

Data Consultant

Designed and troubleshooted online psychiatric surveys using SurveyMonkey and SurveyGizmo to improve usability for clinical assessors and efficiency for data analysis.

Cleaned survey datasets for grants, posters and honors theses using SPSS.

Created and presented poster on anorexia nervosa physiological study for 2012 APS conference.
May 2011 - May 2014 Pennsylvania, United States


Carnegie Mellon University

Masters in Human Computer Interaction

August 2016 - August 2017 Pittsburgh, Pennsylvania, United States

University Of Chicago

B.A. in Biology (Neuroscience) and Psychology

September 2010 - June 2014 Chicago, Illinois, United States


Spanish (Advanced),
Cantonese (Conversational),
English (Native),


Affinity Diagram, Contextual Inquiry, CSS, Cultural Probe, Framer, Heuristic Evaluation, HTML, Indesign, Interview, InVision, Java, JavaScript, Jquery, Python, Remote User Testing, Sketch, Stata, Survey Design, SurveyGizmo,

Designer & Prototyper

Angular Attack Hackathon 2016

Led website design and branding with wireframe creation and logo ideation.

Built webpages in HTML and CSS in collaboration with front and back-end developers in a team of four.