Peggy Chau
UX Designer & Researcher
Boston, MA, USAI'm a UX Designer & Researcher with a clinical neuroscience background. I strive to create well-informed, collaborative solutions based on user research and analytics that align across content, design, development, product and analytics. I love to dig into messy problems and root out the solution that has the highest impact for users while balancing stakeholder requirements and amount of effort across all teams involved.
Work Experience
Wayfair
Associate Product Designer
Collaborates closely with content, development and product on: identifying user problems, consolidating user research and analytics data to inform project direction, brainstorming solutions that solve user problems while driving KPIs and balancing stakeholder needs, sketching, wireframing and prototyping, creating design documentation to communicate decisions to stakeholders and specs to developers and improving cross-functional workflow.
Formulates research strategy and moderator guides to inform project direction, conducts in-person and remote user tests and summarizes data into takeaways and actionable design recommendations.
August 2017
- Present
Boston, Massachusetts, United States
Samsung
Research Lead
Formulated research strategy to examine robot vacuums in context.
Created protocols for and performed secondary research, contextual inquiry, survey design and analysis and cultural probe.
Led synthesis of findings into creation of artifacts (customer journey maps, strategy canvas), report and presentation to high client satisfaction with team.
January 2017
- August 2017
Seoul, Korea, Republic of
University Of Pittsburgh
UX Designer & Researcher
Performed secondary research, interviews with patients and providers and user testing.
Led redesign with visual designers to build wireframes, hi-fi mobile screens and interactive prototype.
Led redesign with visual designers to build wireframes, hi-fi mobile screens and interactive prototype.
February 2017
- August 2017
Pittsburgh, Pennsylvania, United States
Massachusetts General Hospital
Clinical Research Coordinator
Performed brain stimulation, neuroimaging and study protocols (survey, interview) for 4 studies.
Re-programmed computer tasks to improve validity of results. Built scripts to automate data cleaning and analysis for 3 grants.
Interfaced with patients, clinicians and hospital admin. while implementing new protocols to improve patient care efficiency.
Re-programmed computer tasks to improve validity of results. Built scripts to automate data cleaning and analysis for 3 grants.
Interfaced with patients, clinicians and hospital admin. while implementing new protocols to improve patient care efficiency.
June 2014
- June 2016
Massachusetts, United States
Temple University
Data Consultant
Designed and troubleshooted online psychiatric surveys using SurveyMonkey and SurveyGizmo to improve usability for clinical assessors and efficiency for data analysis.
Cleaned survey datasets for grants, posters and honors theses using SPSS.
Created and presented poster on anorexia nervosa physiological study for 2012 APS conference.
Cleaned survey datasets for grants, posters and honors theses using SPSS.
Created and presented poster on anorexia nervosa physiological study for 2012 APS conference.
May 2011
- May 2014
Pennsylvania, United States
Education
Carnegie Mellon University
Masters in Human Computer Interaction
August 2016
- August 2017
Pittsburgh, Pennsylvania, United States
University Of Chicago
B.A. in Biology (Neuroscience) and Psychology
September 2010
- June 2014
Chicago, Illinois, United States
Languages
Spanish (Advanced),
Cantonese (Conversational),
English (Native),
Skills
Affinity Diagram,
Contextual Inquiry,
CSS,
Cultural Probe,
Framer,
Heuristic Evaluation,
HTML,
Indesign,
Interview,
InVision,
Java,
JavaScript,
Jquery,
Python,
Remote User Testing,
Sketch,
Stata,
Survey Design,
SurveyGizmo,
Designer & Prototyper
Angular Attack Hackathon 2016
Led website design and branding with wireframe creation and logo ideation.
Built webpages in HTML and CSS in collaboration with front and back-end developers in a team of four.
Led website design and branding with wireframe creation and logo ideation.
Built webpages in HTML and CSS in collaboration with front and back-end developers in a team of four.