Paul Hyland

Digital Technology Consultant

Washington, DC, USA
Oversee web software development, SaaS integration, and hosting infrastructure. Prioritize competing requirements, organize technology selection, negotiate vendor relationships, and manage implementation details. Apply analytics and monitoring to improve reach, engagement, conversion, performance, and security. Recruit and empower first-rate talent, maintain up-to-date expertise, and support continuous learning.

Managed: CMS implementation/migration; major web software and service deployments; subscription and user management systems development; web site redesigns; server hosting/infrastructure/security; software development project management and repository platforms; web analytics implementations; and community/social media integrations; privacy and user policy development. Produced Web and online content; directed Web Livestream video camera operation and live switching. Active in public policy issues related to computer technology and the internet.

Specialties include:

• Web Strategy and Management
• Vendor Selection and Management
• Project and Product Management
• Information Architecture
• User Experience Development
• Web Usability/Accessibility
• Web Analytics and Performance
• Search Engine Optimization
• Online/Web production processes
• Privacy and User Policies

Technologies include:

• LAMP stack web technologies – Linux, Apache, MySQL, PHP/PERL/Python
• Content Management Systems (CMS) – WordPress, Movable Type, Bricolage
• Front-end web technology – HTML, Javascript, CSS, responsive frameworks/themes
• Adobe Analytics and Creative Suite, Google Analytics/PageSpeed, AlertSite
• Social Media and community integration – Pluck, Facebook, Twitter, AddThis, Bit.ly
• Atlassian project management tools – Jira, Confluence, etc.
• Google Search Appliance implementation/administration
• Livestream video direction, video publishing/optimization

Work Experience

Higher Digital, LLC

Principal Consultant, Product Management & User Experience

Duties:
• Consult for clients in the areas of product management, user experience, digital technology strategy and management, privacy and security.
• Manage web site, user experience, write/edit content, collaborate on platform migration/expansions.
• Work with initial team to complete branding – mission, service offerings, etc.

Accomplishments:
• Improved text and layout of first web site iteration; working on improving styles.
• Contributed to mission and values statement, services descriptions, adding security and privacy.
• Initiated use of Asana project management platform; provided analysis of a variety of PM and CRM platforms for evaluation, implementation.
March 2017 - Tysons Corner, Virginia, United States

Editorial Projects In Education

CTO, Digital Operations

Oversaw technology for national newspaper web sites, including web, mobile, and e-newsletter publishing systems, subscription and user management, monitoring, analytics, advertising, and social media. Managed software development, deployment, and 3rd-party service integrations, hosting of infrastructure, security, performance, and vendor relationships.

• Enhanced search experience and expanded scope of index by managing project to select and implement upgraded search engine technology and switching to Google Search Appliance (GSA).
• Improved pay-wall user experience and conversion rates for registrations and subscriptions by overseeing technical implementation of metered subscription model.
• Developed processes for documenting / prioritizing web technology requests and project requirements, facilitating broad stakeholder participation and staff communication.
• Enabled content publishing and access control integration between mobile and desktop web servers by directing mobile web site development and recruiting API expert to create new custom API.
• Managed 2 data system migrations, including hiring consultants, comparing options, and executing moves of physical servers and VPN to new VMs, improving performance with no loss of continuity.
• Professionalized software development processes by introducing Subversion for revision control, Jira for task tracking, and Confluence for project documentation, improving reliability and efficiency.
• Diagnosed, fixed, and documented web site performance issues by using AlertSite and Google PageSpeed tools.
May 2009 - October 2015 Bethesda, Maryland, United States

Editorial Projects In Education

Executive Producer, edweek.org

Directed online content production, editorial processes, and social media strategy / policies. Managed site designs, web software development, and technology platform.
• Drove community strategy and oversaw selection and implementation of Pluck comment / messaging platform, enabling direct audience engagement with content and directed online discussions.
• Supervised adoption of Facebook, Twitter, and other social media platforms, including setting schedules and policies and collaborating with producers and reporters, increasing direct audience engagement and expanding content reach of content.
• Directed 2 redesigns, including involving stakeholders throughout organization to promote buy-in and utilizing card sorting and user testing, improving user experience and increasing layout flexibility for future enhancements.
March 2006 - May 2009 Bethesda, Maryland, United States

Editorial Projects In Education

Web Technology Manager

Developed custom software and integrated 3rd-party services into Education Week web site. Hired and oversaw contract web developers.
• Enabled paid premium content that converted online readers into paid subscribers by developing paid subscription forms and enhanced registered user access control.
May 2005 - March 2006 Bethesda, Maryland, United States

Media Matters For America

Director of Technology

• Oversaw servers, networks, workstations, web sites, software development, media capture and storage technology.
• Worked with Linux, Apache, Perl, HTML-Mason, XML-Comma, Final Cut, media encoding software.
• Directed technology strategy and prioritization; administered design and maintenance contracts, and vendor relationships.
• Managed department of five software developers, systems administrators, and web producers.
October 2004 - April 2005 District of Columbia, United States

NASD, Inc.

Information Architect

• Designed information architecture for redesigned, user-centric and consistent NASD.com web site.
• Developed clickable prototypes for use in management presentations, user testing, and development; presented/won approval of site design from executive management.
• Contributed to review and selection of first content management system (Stellent) for newly redesigned public web site.
• Recruited and managed web producers for migrating content to new design and CMS.
November 2003 - October 2004 District of Columbia, United States

District Of Columbia Government

Web Developer / Privacy Analyst

• Developed user interface, program logic, and data model for new DC Government portal, DC.Gov.
• Built user registration, profile management, and e-newsletter interface to GovDocs, Inc.
• Developed eGovernment Security & Privacy Strategy, and updated the Web Site Privacy Policy, advancing constituent privacy and transparency. Worked with DC OCTO IT and Security departments; consulted with experts other agencies such as the Department of Health.
January 2003 - August 2004 District of Columbia, United States

Adrenaline Group

Information Architect / User Interface Developer

• Developed user interfaces for large web-based applications, creating clear, consistent navigation and easy accomplishment of important tasks; implemented these interfaces in JSP, Java servlet templates, PHP, and HTML.
• Reviewed user interfaces for both web and windows applications, improving usability and increasing conversion rates.
• Managed technical implementation of large projects, involving stakeholders in product definition, and updating clients and management via milestone plans and status reports.
• Employed rapid releases w/ short, incremental milestones; utilized Extreme Programming and UML methods, and tools like CVS and Bugzilla.
• Worked with clients such as NASD, Network Solutions, Footlocker.com, Motley Fool, mPortal, and the New Media Society, as well as numerous dot.com startups that no longer exist.
April 2000 - April 2002 District of Columbia, United States

Exit1, Inc.

Web Developer

• Developed user interface code and back-end logic for database-driven web applications.
• Managed technical implementation of large projects, defining architecture, planning execution.
• Worked with clients such as OptionWealth, Best Buddies, the Case Foundation, and ASBO.
July 1999 - April 2000 Virginia, United States

Cambridge Associates

Web Developer, July1997 – July 1999.

• Designed and implemented company-wide Intranet, simplifying access to documents, databases, and internal applications.
• Evaluated technology and developed a database-driven web site, enhancing interactivity and utility.
• Organized content, designed pages, established production processes, recruited and trained staff.
July 1997 - July 1999 Arlington, Virginia, United States

AOL

Producer - Education and Music

• Coordinated design/launch of MusicSpace channel; organized network/partner content, production.
• Recruited, trained, and led team of music channel producers; set goals, assigned/directed work.
• Collaborated with and trained media partners to design/execute intuitive online content offerings.
• Oversaw community management of Music Message Center forums, online classes, tutoring chats.
• Coordinated design, information architecture, production processes for network/partner products.
• Spearheaded Internet integration for Kids/Education/Music, w/ original existing Internet content.
September 1993 - November 1996 Vienna, Virginia, United States

Education

George Washington University

Master of Arts, Science Technology & Public Policy

Relevant coursework: Public Administration; Policy Formulation & Evaluation; Statistics & Survey Research; Managing Science Technology & Innovation
September 1990 - May 1993 Washington, District of Columbia, United States

Yale University

Bachelor of Science, Electrical Engineering

Relevant coursework: Digital Electronics, Computer Architecture, Computer Programming, Political Science, History of Technology.
New Haven, Connecticut, United States

Skills

Accessibility, AddThis, AlertSite •Social Media, Analytics And Creative, And Performance •Search, Apache, Bit.ly, Bricolage •Front-end, Confluence, Content Management Systems, CSS, Experience Development •Web, Facebook, Google Analytics/PageSpeed, Google Page Tools, HTML, Intellectual Property, JavaScript, Management •Vendor Selection, Movable, MySQL, Online Community, PHP/PERL/Python •Content, Privacy/User Policy, Product Management, Project Management, Search Engine Optimization, Social Media Marketing, Strategic Planning, Suite, Tools – Jira, Twitter, Usability Testing, User Experience, User Interface, Video Publishing/optimization, Web Analytics, Web Site Performance, Web Technology –, – Linux, – Pluck, – WordPress, •Atlassian Project Management, •Information Architecture •User, •LAMP, •Livestream Video Direction,

Association of Computing Machinery, U.S. Public Policy Council

Chair, Intellectual Property Committee

Duties:
• Coordinate ACM statements, letters, and responses regarding intellectual property policy.
• Prioritize issues and opportunities for ACM to provide input to the policy process.
• Participate in Council debate and approval of USACM policy positions across all issue areas.
• Contribute to USACM outreach and member development efforts.

Accomplishments:
• Oversaw the drafting of ACM comments on Copyright policy options and implementation processes regarding the Digital Millennium Copyright Act.
• Coordinated statements to Congress regarding several recent multilateral trade agreements.
• Directed the USACM response to the USPTO call for comments on the quality of software patents.
• Spearheaded the IP committee participation in ACM letters commenting upon legislative proposals to strengthen copyright enforcement via technical means.
• Contributed to discussion of USACM comments on proposed revisions to Circular A-130.

Professional Affiliations

• Association of Computing Machinery (ACM), Senior Member since 2013, Member since 1996. Chair, Intellectual Property Committee, ACM U.S. Public Policy Council (USACM) since 2007. Special Interest Groups: Computers and Society (SIG-CAS), Computers-Human Interaction (SIG-CHI). DC Chapter.
• User Experience Professionals Association (UXPA), Member since 2015.
• International Association of Privacy Professionals (IAPP), Member since 2010.
• Internet Society, Member and DC Chapter Member since 1998.
• Computer Professionals for Social Responsibility (CPSR), Life Member since 1987, Board of Directors 1990-1993, 2002-2006.
• iSolon.org (promotes government transparency), Board of Directors, 2009 to 2016.
• Freedom to Connect (conference), live streaming video camera and tech direction, 2012, 2013, 2015.
• YMCA of Metropolitan Washington, Silver Spring Branch Board of Trustees, 2009-2012.
• TEDx Potomac (conference), Tech Director, Organizing Committee, 2010.
• National Capital Area Public Access Network (CapAccess), founding board of directors, 1991-1993.

Job-Related Training

• Workshops at Open Data Day DC and National Day of Civic Hacking, on Data visualization with D3 and Python, and Open Source Development with GitHub, 2016.
• Workshops on cloud computing and big data technologies, at Google DevFest and IBM training center, 2016.
• Poynter News University. Dozens of Online Webinars on topics including: WordPress and JQuery, headline SEO, content analytics, design thinking, mobile journalism, and social media, 2008-2015.
• Project Management. 2-day Skillpath course, College Park, MD, 2008.
• Presenting Data and Information, 1-day class presented by Edward Tufte, Arlington, VA 2002.
• XML University, 1-day training conference, Washington, DC, 1999.
• Web Developer Certificate, 1-week class, Computer Technology Institute, Rockville, MD, 1997.
• Data Visualization, ½-day class on AOL campus by Ben Schneiderman, Vienna, VA, 1995.