SEO content editor and writer for leading employment and Human Resources Website:

• Wrote and edited long and short form articles; proofread, fact-checked, ensured compliance with style guides
•Trained copywriters on digital writing and established process and best practices for accuracy, quality and integrity

Global communications lead and policy SME for business process serving 101 countries, 15 languages and 350k employees worldwide:
• Develop strategies, write and implement content for enterprise-scale digital solutions: websites, chatbots, UIs,mobile apps, user help, faqs, guides, tutorials and certification programs
• Supervise international delivery teams to ensure excellence: FEDs, U/X, design, web masters, and translators
• Interface with HR, Business Controls, Security, Finance, Data Privacy, Tax, Legal and Vendors to ensure fairness and compliance

• Established best practices and agency voice (RFPs, collateral, • pitches)
• Transformed 100+ white papers into engaging blogs and marketing materials: Health, biotech, fintech, U/X,Research, Strategy, IoT, A.I and IA
• Collaborated with U/X, strategy, research, engineering, FED and client services to ensure CX integrity

Developed, pitched and implemented communications and education strategies that still serve the division today:

• Trained and supervised 85 international delivery teams and 15 translators to ensure smooth delivery, usability and communications standards for software applications, policy verbiage and websites (content management lead)
• Interfaced with HR, Business Controls, OCM, Data Privacy, Tax, Legal to provide compliance and consistency
• Wrote communication materials and supervised launches announcing policy and process changes
• Produced content: user help, news, executive level memos, interactive learning, video tutorials, user guides, FAQs, tips
• Worked with IT team to ensure requirements addressed user experience and business needs, tracked projects, oversaw UAT testing for content and translations, provided sign-off for releases

Historical and contemporary philosophy, intellectual history, literature, media, critical theory, publishing, and writing.

English and World Literature, Linguistics, Critical Theory