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lou suSi

design

Boxford, MA, USA
617.750.2922 loususi.com
Online media designer and developer with broad expertise and experience in user experience and interaction design, corporate identity, web presence, new media demos and tutorials, email and direct marketing campaigns. Particularly focused on developing crisp, memorable user-centered online experiences that promote return visitation through sticky media implementation and all the latest Ajaxy, Web 2.0 goodness. Would like to build long-term, mutually-beneficial business relationships and partnerships.

I am currently looking to establish new independent contract ( freelance | consulting ) relationships with medium-to-large size businesses. I am also open to competitive offers for full-time employment in a role that allows for strategic conceptual contributions as well as plenty of design thinking and process.

Let's innovate and keep things fresh and evolving.

Specialties:
user-centered design, interaction design, corporate identity, branding, web design, web development, print design, marketing, design education, cyberSurreal performance practices, html email campaigns, presentation development, public speaking, design thinking, innovation, strategy, conceptualization

Work Experience

Netscout

experience designer

NETSCOUT purchased Arbor Networks in the Summer of 2015. As part of NETSCOUT, I currently continue working on the experience of Arbor Networks' cybersecurity applications through user-centered design methodologies and practices.
July 2015 - Present Massachusetts, United States

Arbor Networks

experience designer

I am currently leveraging the best story-driven, human-centered UX methodologies and practices to drive experience and interaction for Arbor Networks.

My role with Arbor Networks includes:

• Close work with the Product, Marketing and Development Teams to augment and drive requirements;
• Providing guidance to the team through collaborative design activities and workshops;
• Conducting usability testing, research and studies to help inform and guide key design decisions;
• Responsibility to always push innovative new processes and experience-design thought for every part of the experience we touch

Typical daily deliverables include: experience maps; use-case scenarios; site maps; flow diagrams; personas; wireframes; interface specifications; task flows; site inventory; template guidelines; design patterns; and other industry-standard design-related documentation.
February 2014 - July 2015 Massachusetts, United States

Dynamic Media Institute

Thesis Advisor

January 2016 - Present Massachusetts, United States

Brandeis Graduate Professional Studies

Program Development Chair and Instructor, User-Centered Design

I am currently teaching Innovation and User Centered Design for the Spring of 2016. I originally developed and taught the course for the first time in Autumn 2015.

I also currently serve as a Program Development Chair for the Brandeis GPS Master of Science program in User-Centered Design.

Read more information about User-Centered Design at Brandeis GPS here:

http://www.brandeis.edu/gps/future-students/learn-about-our-programs/user-centered-design.html
June 2015 - Present Waltham, Massachusetts, United States

Massachusetts College Of Art And Design

Assistant Professor of Interaction and Visual Design

In Spring and Summer of 2013 I will be back at MassArt by night teaching Interaction Design — introducing current concepts, methods, and technologies employed in the design of interactive media. Subjects of study included defining user and site requirements, managing information complexity, and designing visual interfaces that are usable and testable. Assignments address design problem solving within screen- and non-screen based projects developed for various content, needs, and audiences. I also taught Interaction Design in the Summers of 2011 and 2012, too, so it will be nice to be back for this return engagement.

In Autumn 2010 I worked as a Teaching Assistant to Colin Owens for the Continuing Education course 'Fundamentals of Grapic Design'. The course refreshingly touches upon key concepts related to all areas of design, focusing on a unique, tactile, analog approach ( drawing, physically cropping, critique and discussion ) that makes each design student more keenly aware of the critical use of 'the senses' throughout the design process.
September 2010 - Present Boston, Massachusetts, United States

Junior Hack

Co-founder and Director of Experience

April 2014 - Present Concord, Massachusetts, United States

Brookline Adult And Community Education

Web Design Instructor

I taught the course Introduction to Web Design to a small group of students at Brookline Adult and Community Education. I designed the syllabus and coursework based on my previous experience teaching and learning the visual and technical sides of web design in both professional and academic settings.
March 2012 - May 2012 Brookline, Massachusetts, United States

Lou SuSi DESIGN

interdependent artist and user experience design consultant

As an artist and designer — I leverage a personally-developed, storyFirst, human-centered approach to all experience design for myself and for my clients and partners.

I also sometimes crack a joke or 2 just to keep things fun and exciting, but I'm very serious about what I do and I can help you create some pretty amazing, innovative changes to your company, its culture and the brand experiences you provide to customers and the world.
September 2013 - Present Boxford, Massachusetts, United States

SMFA

Part Time Visiting Faculty Continuing Education

I taught a 1-week, immersive Web Design Intensive Workshop at the SMFA this Summer in mid-July. This course steeped each student in all the standard design and code involved in designing an online experience by actively digging into a weeklong personal website project. Lot's of fun. And tons of progress from each student.
July 2011 - July 2011 Boston, Massachusetts, United States

Sallie Mae

UX Manager, Web Architecture

As part of the Web Strategy Team, I leveraged all the latest UX methodologies and practices to optimize flows and interactions for Sallie Mae's responsive Mobile and Desktop web experience as an architecture and design lead for this world-class financial services organization focused on private and federal student loan application processes and repayment management.
November 2013 - February 2014 Newton, Massachusetts, United States

Endicott College

Adjunct Faculty at The Center for Visual and Performing Arts

In Spring of 2011 I taught the courses Web Design and Advanced Computer Projects at Endicott College. I collaboratively developed the syllabus for both courses in conjunction with Endicott faculty and will teach industry standard and more advanced methods of user-centered design methodologies and include both theory and practice in an energetic and engaging academic setting that leverages my professional insight and experience.
January 2011 - May 2011 Beverly, Massachusetts, United States

Schneider Electric

Lead User Experience and Innovation Architect

As a vital part of Schneider's ITB Software team, I drove a human-centered, omni-channel approach to all experience design for Schneider's brand new cutting-edge modular data center power management experience for IT, power and cooling mobile modules.
May 2013 - September 2013 Billerica, Massachusetts, United States

The Cloud Foundation

Graphic Design Instructor

In the Spring of 2011 I landed the amazing opportunity to teach design to Boston-area high school students at The Cloud Foundation. I directly worked with teams of students to harness the power of clear and effective design principles and to collaboratively develop branding, presentations, and other design artifacts throughout the entire ArtScience Idea Translation process. I also coached students with performance tips that brought their presentation skills to the next level for each key review.
January 2011 - May 2011 Boston, Massachusetts, United States

Mobiquity

Senior User Experience and Innovation Architect

Leveraging human-centered design methodologies to all phases of web, mobile and ubiquitous technology application design to develop elegant, functional and engaging experiences that inspire 'delight'.

Some of my recent client engagements at Mobiquity include mobile, tablet, web and responsive designs for: Comcast, FanShots ( Sun Life and The Celtics ), Fidelity Investments, ITT, Lockheed Martin, SAP, Vertical Performance Partners, Vistaprint and Weight Watchers.
January 2012 - May 2013 Wellesley, Massachusetts, United States

Avid

Design

Collaboratively established Avid's first-ever user-centered driven design deliverables and processes as part of the brand new Customer Experience team. Redesigned and refined flows for Unified Licensing at Avid, leveraging the resulting data from several usability testing sessions. Also produced wireframes, visual comprehensives, prototypes and other UX deliverables to drive design and production initiatives on numerous projects at Avid.
July 2011 - January 2012 Burlington, Massachusetts, United States

Most Wanted Consultants

design

a more aggressive incarnation + extension of my design persona originally established through my work with BXOS !nteractive!

most wanted consultants focuses more on community, the social web, design thought, innovation, fun + public speaking ... still concerned with user experience, mwc pushes our partners to think more strategically about how they think of their design + presence on the web ... we push for Total eXperience Design ... no bullsh!t ... if you're up for it, we're totally willing to listen to your pitch, research your target audience + sit with you to seriously figure out how to get you to the next level

warning: big vision stuff included ... critical thinking + potential confrontational discourse could be involved ... this is NOT your typical color by numbers approach to design ... no frosting jobs, if you know what I mean ;]
February 2010 - Boxford, Massachusetts, United States

Bureau Of CyberSurreal Investigation

co-curator and principal investigator

I design, develop and curate interdisciplinary, collaborative exhibits and events that explore all aspects of 'the box' as a means to blur the lines and push the boundaries of our thought and expression as artists, designers, musicians and performers.

Shows to date include:

• American Cheese { Thursday, January 28th 2010 | The Doran Gallery at MassArt }
• Provocative Objects: the extradition { Friday, November 12th 2010 | The Doran Gallery at MassArt }
• mediaLuscious Design + Art Review { Saturday, March 5th 2011 | The Pozen Center at MassArt }
• fauxShow { Saturday, April 23rd 2011 | The Doran Gallery at MassArt }
• Love Child { future time and space to be determined }
January 2010 - Boston, Massachusetts, United States

BXOS !nteractive!

Owner and Design Consultant

My wife Carol and I own and operate the design consultancy BXOS !nteractive! Over 10 years of innovative and fun work in design, user experience and dynamic media. Project work includes collaboration with amazing teams and clients, including: A&M Kitchens, Banta, Creative Racing Solutions, Dimdim, EMI, Ipswitch, Mobius, Nowspeed Marketing, PreVision Marketing { IKEA | Stop & Shop | CareerBuilder }, Putnam Investments, Raytheon, Security Innovation, Vericours, VirtualFactory, and WebEx Communications
July 1999 - Boxford, Massachusetts, United States

Mobius

Member of the Board

After decades of following Boston's artist run center for experimental art in all media ... I delightfully accepted an invitation to join the board to strategize, assist and meet the challenges of Mobius. Such an amazing opportunity and such an utterly fantastic organization.

Feel free to contact me with any questions, ideas or potential partnership inquiries with one of Boston's most innovative and unique arts organizations.
December 2009 - June 2011 Boston, Massachusetts, United States

Outloud Open Mike

Member of the Board

After several years of involvement with Outloud as a music performer, featured performer, poet and web and social media designer for the group ... I am now involved in Outloud in a deeper way.

As a member of the board I plan to take the website presence and any social web extensions to the next level. I also hope to coordinate a book or CD publication to celebrate Outloud and the amazingly talented musicians, writers and performers that grace the stage there. I will also be involved in more of the event coordination and backend responsiblities.
August 2009 - Melrose, Massachusetts, United States

Dimdim

Leader UX Designer

As an integral part of Dimdim’s marketing team, pushed all the latest Web 2.0 site, app, and portal design as well as a variety of marketing and sales deliverables. Collaboratively contributed to driving an optimized and intuitive, world-class user experience for the Freemium Dimdim product. Pushed to increase the rate of adoption through user-centered design methodologies and practices. I also created banner ad campaigns and landing pages, focused on increasing Dimdim's user adoption rate.
August 2009 - March 2010 Lowell, Massachusetts, United States

Monster

UX Lead

Managed a cross-functional team to entirely recreate the user experience design for Account Create, Apply and Dashboard functionality for the new Monster Seeker redesign. Guided consistent vision and concept generation for the group. Pushed high-level thinking toward more concrete tasks, activities, goals and requirements { business, functional and user requirements } to drive our segments of the larger project. Coordinated with Product Managers and other UX Leads to develop broader, consistent connections throughout the Monster Seeker site redesign. Pushed creativity within the group to bridge the gaps between marketing, product and technology - optimizing the site experience to meet Monster's strategic business goals while simultaneously providing extreme value to the end-user. Strived to involve the greater organization to work with more Agile methodologies and to collaborate with more humanistic and friendly processes.
November 2007 - July 2009 Maynard, Massachusetts, United States

Tubes | Adesso Systems

Design and UX Consultant

Provided user experience design and direction to internal Development Team to continually improve each aspect of the Tubes Release Client 2. Worked with the Product Management Team to design and develop custom pages for all Tubes content distribution partners. Collaborated with Marketing to refine the corporate website and develop and visualize direction for the new Easy Tubes experience. Pushed optimal user experience and best user-centered principles across all Tubes projects.
June 2007 - December 2007 Boston, Massachusetts, United States

Monster

Visual UX Designer

Acted as primary UX Project Manager liaison between internal development groups and Media Alliance partners. Partners included Freedom Newspapers, NYTimes Company and BostonWorks. Pushed best user-centered design principles with all partner cobrand website implementations. Created clear and compelling visual designs, with excellent attention to design details. Worked with colleagues to ensure that an explicit customer focus is maintained throughout project execution. Maintained consistency of site appearance via use of style guides, style sheets and enforcement of established standards and best practices. Also worked on updating brand and look of the MonsterHouse to Monster Reporting internal systems application.
November 2006 - June 2007 Maynard, Massachusetts, United States

WebEx Communications

Senior Graphic Designer

Provided art direction and design for all Marcom-related initiatives. Refined and enhanced the WebOffice corporate website to enhance the overall user experience as well as promote best possible search engine optimization practices. Storyboardded and developed Flash Billboard animations to continually refresh the splash page and point users to the latest advances with WebOffice. Collaborated with outside an firm to provide direction and deliverables for the Flash WebOffice online tour; managed the tour design and development during the final phase. Properly managed the brand throughout all ePaper, event poster and print collateral production. Designed, developed and produced numerous Flash banner campaigns for WebEx WebOffice, MeetMeNow and PCNow products. Worked with the Marketing and PR teams to continually innovate and improve the WebEx WebOffice online presence.
November 2005 - November 2006 Burlington, Massachusetts, United States

Massachusetts College Of Art And Design

Technical Instructor | Digital Media Workshop

As an integral part of Studio Foundations' 'Visual Language 1' curriculum for all incoming MassArt Freshmen, I led 4 sections of Digital Media Workshop to introduce students to the basics of the digital workflow. Each session included both a conversational overview of the material as well as an active 'hands on' approach to experiencing the hardware, software and design principles involved with each process. My improvisational approach nicely complimented each professor and their varied approaches to teaching the core concepts of 'Visual Language 1'.
September 2010 - November 2010 Massachusetts, United States

TechBoston Academy

Instructor

As part of TechBoston and BATEC's Summer Institutes Series, I taught all the latest visual and technical tips, tricks and techniques behind the creation interactive experiences to teachers from Boston Public Schools and area community colleges. In the course 'Teaching Interactive Multimedia with Adobe CS5', we explored Photoshop, Flash and Dreamweaver as tools in the creative process. Discussion included cutting edge processes, industry insight and the myriad considerations that go into creation of media.

In this professional development coursework series, I specifically aimed to not only impart in-depth knowledge of the interface for future student certification testing, but also delved into potential strategies for using these digital tools as a means to powerfully engage students with relevant, exciting project work ... work that will tie together research, learning, presentation, design and collaboration.
June 2010 - August 2010 Massachusetts, United States

Education

North Shore Community College

Coursework in Stand-Up Comedy

For Summer 2015 I decided to focus on building out a solid, short act of Stand Up Comedy by taking Amy Tee's Stand Up Comedy Course at North Shore Community College — and the weeks I've spent working on my act and helping others with theirs is truly a revelation into not only humor, comedy and laughter but also SO many other aspects of my life and career.

For more on Amy Tee and her approach to comedy, visit her website at http://experimentalcomedy.com

And, as I continue to work on my act and get deeper and deeper into humor and comedy, also be sure to visit http://loustandup.com for future performance details and other comedy-related news in my life.
August 2015 - September 2015 Massachusetts, United States

Massachusetts College Of Art And Design (MassArt)

MFA in Communication Design

The Dynamic Media Institute offers a creative and intellectually stimulating environment wherein graduate students focus on the role and possible new uses of dynamic media in communication design. Each student's unique vision and passion for design develops into an original body of ideas and fresh practice.
September 2008 - December 2011 Boston, Massachusetts, United States

Creative Continuum: Business And The Creative Process

mini-MBA

Designed for working artists and designers, this unique collaborative effort between MassArt and Bentley College offers participants insight into the issues and workings of business through both lecture and working sessions. Lively lecture sessions, fashioned as a "mini-MBA," quickly review the fundamental principles of business. Then, in working sessions, participants put their creative skills and experience to use collaborating with representatives of select businesses on a real world business strategic problem or challenge.
January 2008 - February 2008 Waltham, Massachusetts, United States

The Univserity Of Massachusetts At Lowell

BA in Fine Art

I graduated with a BA in Fine Art from The University of Massachusetts at Lowell. My primary focus resides in traditional methods of drawing and painting with explorations in sculpture, installation work, sound and performance art.
January 1990 - June 1992 Lowell, Massachusetts, United States

Boston University

Coursework in the Liberal Arts

I studied a myriad of topics while at Boston University, including: Italian, Sociology, Music Theory, Linear Algebra and Modal Counterpoint.
September 1988 - December 1989 Boston, Massachusetts, United States

Worcester Polytechnic Institute

Coursework in Mechanical Engineering

I started my undergraduate college career at WPI with the full intention of pursuing Mechanical Engineering. Coursework included Calculus 2, 3 and 4, Quadratic Equations, Chemistry 1 and 2, Physics 1 and Creative Writing.
September 1987 - June 1988 Worcester, Massachusetts, United States

Languages

English (Native),
Italian (Conversational),
Swedish (Beginner),

Awards

Proximity Lab

The Proximity Lab Fund Award

2011

Rensselaer Polytechnic Institute

Rensselaer Polytechnic Institute Mathematics and Science Award

1987

Skills

Audio And Video, Curation And Event Design, Curriculum Design, Installation And Interactive Experience Design, Performance Art, Strong Conceptualization And Collaborative Tendancies, Usability Research And Testing , Web And Experience Design,

Professional Organizations

AIGA, UXPA Boston, BostonCHI { on BostonCHI's Steering Committee }, The Arts League of Lowell, Rhizome, Turbulence, IXDA, The Chazneck Greenbough Committee, New Media Caucus, UX Roundtable, The Center for Excellence and Innovation