Showcase & Discover Creative Work

Laura Jackson

Food Blogger, Yoga Teacher, and Customer Service Rep

Pittsburgh, PA, USA
Social Media Marketer, with a passion for lifestyle blogging, and building Social Media communities. Four+ years of Social Media, Web Design, and Writing experience in Pittsburgh. Designs & teaches tutorials, based on the task-at-hand. Actively involved in the Pittsburgh Blogging community, with Guest Posts on eatPGH, The Food Tasters, and Why We Live in Downtown Pittsburgh's blogs. Bi-Anuual Attendee of Pittsburgh Restaurant Week's Food Blogger Brunch & Dinner.

StrengthFinder 2.0 Strengths: Strategic, Belief, Consistency, Relator and Responsiblity.

Myers Briggs personality type: ISFJ (a.k.a. "The Defender")

Work Experience

PNC Financial Services Group

Customer Service and Support Representative III- Chat

o Receives, investigates and responds to customer inquires regarding basic products, services and issues via all channels through which customers are served
o Resolves customer service inquires and issues. Recommends appropriate solutions. Refers complex or reoccurring issues to management.
o Maintains high levels of customer satisfaction consistent with PNC's core values. Demonstrates commitment to quality through customer and service partner interactions.
o Documents customer interactions and completes service requests.
March 2015 - Pittsburgh, Pennsylvania, United States

PNC Financial Services Group

Core/Card Services Consultant I

o Gained customer insight & knowledge
o Communicated customer account recommendations
o Schedule Adherence & First Call Resolution
o Provided PNC customers with quality customer service
o Administered documentation for basic customer service requests
o Fireside Chat/Dream Team Ambassador- organized and lead several Quickstart team meetings
May 2014 - March 2015 Pittsburgh, Pennsylvania, United States

Friendly Pittsburgh Foodie

Blogger, Admin., Photographer, CEO (pretty much everything)

Just call me your "Friendly Pittsburgh Foodie"! Exploring Epicurean Culture in the 'burgh: food, art and theater are my forties.
June 2013 - Present Pittsburgh, Pennsylvania, United States

Stivers Staffing Services

Temporary Employee

Administrative/clerical duties, such as: data entry, bulk mailings and scheduling meetings.
August 2013 - April 2014 Pennsylvania, United States

Carnegie Museum Of Natural History

Summer 2010 Web Design Intern

Wrote body copy & HTML code for seven pages on the Natural History museum website. Learned updated HTML, CSS and Dreamweaver and efficiently utilized these programs in the design of the website. Overhauled the “Life in Ancient Egypt” classroom companion text for the website. Comprehended directions and efficiently completed tasks from internship supervisor.
June 2010 - August 2010 Pittsburgh, Pennsylvania, United States

Her Campus Chatham

News/Lifestyle Writer

Researched engaging article topics. Wrote "How to Get an Internship" articles and event reviews. Worked well with Campus Correspondent and motivated other writers to excel.

How to Get An Internship: Part 3 (How to Write a Cover Letter) article featured on HerCampus.com main site in May 2012.
http://www.hercampus.com/school/chatham/how-get-internship-part-3

Strata Pittsburgh article re-tweeted throughout twitter: http://www.hercampus.com/school/chatham/my-strata-experience
December 2011 - September 2012 Pittsburgh, Pennsylvania, United States

VisitPittsburgh

Visitor Services Representative

Recommend what to “see & do” in Pittsburgh. Proposed a marketing plan for three welcome centers. Designed a coupon and poster for a cross-store promotion. Assisted with compiling a list of events for three PLAY guides and two Official Visitor’s Guide. Trained three new part-time associates at the downtown welcome center.
January 2011 - February 2013 Pittsburgh, Pennsylvania, United States

Carnegie Museums Of Art & Natural History

Communications and Media Relations Intern

Promoted classes, events and lectures by creating status updates and events on Carnegie Museum of Art’s Facebook page. Organized print and online archives and converted print media kits to digital media kits. Edited documents for Natural History museum staff member. Learned and instructed a co-worker in how to use Twitter and Hellotxt. Ability to follow directions and finish tasks from two internship supervisors, while remaining self-disciplined.
September 2010 - December 2010 Pittsburgh, Pennsylvania, United States

Sweetwater Center For The Arts

Arts Administration/Event Planning Intern

Produced six promotional design pieces for Sweetwater. Supported Artistic Director with the organization, attendance and deconstruction of three events and four concerts at Sweetwater. Met deadlines and worked under pressure. Punctual and adaptable to flexible work hours.
August 2009 - December 2009 Sewickley, Pennsylvania, United States

Agent Provocateur Magazine

Co-Graphic Designer

Developed a "brand" for the magazine's second issue. I collaborated well with the Editor-in-Chief, the other designer and faculty members. Assisted with fundraising for print production. Kurt (the other graphic designer) and I chose print production options based on budget. Supported the distribution of the magazine. Two of my design projects ("International Woman" & "The Rise of the Phoenix") are featured in the magazine, too.
December 2008 - May 2009 Edinboro, Pennsylvania, United States

Education

Chatham University

Masters of Professional Writing

I graduated with a Masters of Professional Writing, from Chatham University's School of Continuing and Professional Studies (located in Pittsburgh, PA).
August 2010 - August 2012 Pittsburgh, Pennsylvania, United States

Edinboro University Of Pennsylvania

Bachelors of Fine Arts in Applied Media Arts: Graphic Design, Minor in Art History

I earned a Bachelors of Fine Arts in Applied Media Arts, with a Primary Concentration in Graphic Design and a minor in Art History from Edinboro University of Pennsylvania in Edinboro, PA.
August 2005 - May 2009 Edinboro, Pennsylvania, United States

Languages

Spanish (Conversational),
English (Native),
Japanese (Beginner),

Awards

Fifth Avenue Place

Customer Care Award

201108

Edinboro University Of Pennsylvania's Graphic Design Department/Rick Valicenti

Honorable Mention Award at Senior Graphic Design Show

200903

Skills

Adobe Dreamweaver CS4, Adobe Illustrator CS4, Adobe InDesign CS4, CSS, Event Planning, Marketing, Photography, Public Relations, Administrative, Adobe Photoshop Extended CS4, Business/organizational Writing, Customer Service, Donor Pro (Working Knowledge), HTML, Iphoto, Macintosh OS, Microsoft Excel, Microsoft Powerpoint, Microsoft Word, Political Writing, Professional Writing, Science/environmental Writing, Social Media, Technical Writing, Use Of Media In Presentations, Web Content Writing, Web Design, Windows,

Additional Information

References: Available Upon Request