Company Description:

Crown Equipment Corporation is one of the world’s largest material handling companies, with a reputation for award-winning product design, advanced engineering and technology, and superior after-sale service. Crown produces a broad range of forklifts and automation and fleet management technologies that are revolutionizing the material-handling industry. More than 85 percent of Fortune 500 companies use Crown forklifts. With over 15,000 employees, 19 manufacturing facilities, and 500 retail locations across 84 countries, Crown has a vast global presence. Crown’s global headquarters is in New Bremen, Ohio USA, with regional headquarters in Australia, China, Germany and Singapore.

Job Responsibilities:

Crown is looking for a Senior User Researcher with a broad range of capabilities in ethnography, product research, business model innovation, market analysis, and strategy to contribute to our growing Design Research team.

What you’ll do…

• Plan and execute large design research projects
• Use qualitative and quantitative methods to gather and develop a rich understanding of the tactical and strategic opportunities for Crown physical and technological products and services
• Engage with executive stakeholders to share the research insights through compelling storytelling

What’s a day-in-the-life as a Senior User Researcher?

• Travel to customer sites – both domestic and international and typically with overnight stay – to talk directly with operators and managers about their experiences and identify opportunities.
• Use current UX and design research methods to analyze findings from field research.
• Engage stakeholders and product teams with insight and collaboratively work to uncover unmet needs and translate those needs into new products and services discovery.

Minimum Qualifications:

• Bachelor degree in Design Research, Human Factors, Anthropology, Psychology, Behavioral Science, Human Computer Interaction, or related field
• 5 years of experience in Design Research, Service Design or Strategy in-house or with a consulting firm (Salary will be commensurate with applicable experience)
• Strong oral and written communication, computer, analytical, and organizational skills
• Ability to travel frequently with overnight stays (6-20%)
• Reliable transportation to travel locally between company locations during scheduled workday

Preferred Qualifications:

• Computer Skills: Proficiency using Microsoft Office, Adobe Creative Cloud, and qualitative analysis software.
• Experience in research fundamentals: Ability to execute on qualitative research planning, data collection and analysis with minimal direction. Sophisticated and mature perspective on qualitative research and its application. Able to build and communicate psychographic profiles of users.
• Analysis and sense-making: Ability to make sense of volumes of data and drive to meaningful insights.
• Experience with business strategy: Experience with exploring market and competitive questions, as well as defining and validating customer value propositions.
• Professional polish: Able to build rapport with customers and internal stakeholders. Experienced working in a business environment.
• Collaboration: Experienced working in teams, sharing wins and successes. Comfortable with ambiguity and shared responsibility.
• Quick study: Able to quickly understand a problem space.
• Global mindset: Experience living or working outside of the U.S. or on international projects.
• Visualization: Demonstrated experience visually representing research findings and concepts.
• Design thinking: Non-linear, systems thinking skills and an aptitude to explore, iterate, and pivot.

Work Authorization:

Indefinite U.S. work authorized individuals only. Individuals with temporary visas are ineligible. Sponsorship for work authorization, now or in the future, is unavailable.