Responsible for educating and training members of the Apple Store’s One-to-One service, which provides one-on-one and group training on Apple computers, consumer and professional applications, and multimedia industry basics. Trainer and mentor for Apple’s Joint Venture program, preparing, teaching, and outfitting businesses with their technology needs. Working closely with management on projects that require critical, logical thinking to produce print, web and video communication on new store processes, initiatives, and events. Created and currently maintaining a FileMaker database used for sustaining accountability with accurate and timely in-store communications. Providing mentorship to the internal customer and leading by example with new processes and initiatives. Preparation for and facilitating during CORE training, the two week on-boarding training program for all new employees. Organizing, scheduling, and mentoring for Apple Retail’s successful Camp, held annually.

Lead graphic designer and supervisor of the design department for the not-for-profit corporation. Managing a team of six designers, working on all design-related projects for Otakorp’s annual Otakon Convention with over 35,000 attendees every year, including production of all publications, badges, and signage. Communicating with the organization president and convention chairman to craft a design fitting the complex logistics of the convention which would ultimately lead to improved security features, navigation of the convention center, and line management. Under my leadership, the design department created and currently maintains the brand identity for the company. Interacted with existing SQL databases to provide information of scheduled programming for printed publications and web-based schedule systems. Provided content management and acted as liaison for the Guidebook app, a mobile app used by Otakon for displaying all convention publications and information in digital form for attendees.

Create a relational database from the ground up, customized for the administrative use of the Department of East Asian Studies. Design an intuitive interface for the database with logical structure, allowing quick access to filtering, sorting, importing and in-house reporting on various forms of confidential data related to the department on both desktop and mobile platforms. Fulfill requests from faculty and administration to provide reports including specified data sets. Produce a secure environment for financial data to be processed and reported to the department manager. Prepare charts and graphs for use in annual reports and faculty meetings. Delicately handle confidential information maintained by the graduate and undergraduate administrators as well as sensitive materials for the department manager and chair.