Ian Stiles-Mikl
Artist/Designer
San Diego, CA, USAWork Experience
Massivit 3D
North America Customer Care Manager
♦ Manage customer care team serving all customers in North America.
♦ Manage customer success activities.
♦ Continue all previous responsibilities
♦ Manage customer success activities.
♦ Continue all previous responsibilities
June 2019
- April 2020
San Diego, California, United States
Massivit 3D
Application Engineer/Service Technician
♦ Technical and Application support for customers in all regions around the world.
♦ Install Massivit 1800 3D printers at customer sites and exhibitions in North and Latin America.
♦ Train customers, distributors, new employees, etc.
♦ Provide high level of customer support.
♦ 3D modeling and file preparation using Zbrush, Rhino, and Massivit Smart slicing software.
♦ Administrative tasks.
♦ Post-process work with 3D prints - Sanding, sculptural work, painting, etc.
♦ Assist sales team by sharing expert knowledge.
♦ Travel as needed.
♦ Install Massivit 1800 3D printers at customer sites and exhibitions in North and Latin America.
♦ Train customers, distributors, new employees, etc.
♦ Provide high level of customer support.
♦ 3D modeling and file preparation using Zbrush, Rhino, and Massivit Smart slicing software.
♦ Administrative tasks.
♦ Post-process work with 3D prints - Sanding, sculptural work, painting, etc.
♦ Assist sales team by sharing expert knowledge.
♦ Travel as needed.
April 2017
- May 2019
San Diego, California, United States
Carisma Large Format Printing
Print Specialist
Massivit 1800 and Ultimaker 2 operator. – Operate and maintain machines.
Post-process work with 3D prints - Sanding, sculptural work, painting, etc.
Colex CNC router operator.
Thermo-Vacuum forming machine operator.
Oce Arizona 550XT flatbed printer operator.
Lenticular printing specialist.
High attention to detail.
Post-process work with 3D prints - Sanding, sculptural work, painting, etc.
Colex CNC router operator.
Thermo-Vacuum forming machine operator.
Oce Arizona 550XT flatbed printer operator.
Lenticular printing specialist.
High attention to detail.
January 2016
- Present
New York, United States
Carisma Large Format Printing
Production Manager
Operate multiple printers and machine throughout the day.
Manage incoming and outgoing shipments.
Meet strict deadlines.
Operate vinyl plot cutter.
Experienced with Adobe CC and ripping software, familiar with CAD software.
Vinyl installation.
Train new employees.
Manage incoming and outgoing shipments.
Meet strict deadlines.
Operate vinyl plot cutter.
Experienced with Adobe CC and ripping software, familiar with CAD software.
Vinyl installation.
Train new employees.
October 2012
- January 2016
New York, United States
Education
Pratt Institute
Bachelor of Fine Arts
Brooklyn, New York, United States
Hudson Valley Community College
Associate in Science
Troy, New York, United States
Skills
3D Printing,
Adobe Illustrator,
Adobe Photoshop,
Customer Support,
Design,
Drawing,
Flatbed Printing,
Furniture Design,
Graphic Design,
Laminating,
Large Format Printing,
Manufacturing,
Painting,
Printmaking,
Vinyl Installation,
ZBrush,