hitesh lakhyani
UX designer
Gurgaon, India
+919971446697
be.net/hitesh_lakhyani
Work Experience
Airtel
Senior Lead Product Designer
Making field operations nimbler and more efficient with Airtel Work. Its workforce management application, design and developed from scratch by the internal team. Airtel Work app enables Airtel’s field staff and contractors to do their daily jobs much faster and more efficiently by leveraging real-time information.
Designing a fully omnichannel experience that allows administrators to control everything from creating a new workflow to designing new screens for mobile and web, Airtel Work gives the operator real-time visibility of its operations, while enabling managers to stay connected with their staff in the field and optimise the use of resources. It can be configured to automatically assign field service agents to tasks based on their proximity to customers and their skill-sets using various algorithms and rules, without any manual intervention.
Airtel has managed to bring down the number of customer calls to its call centre by 50%, a clear indicator of improved customer satisfaction. The app has also removed the need for Airtel to employ dispatchers (back-office support executives), whose job was to assign tickets to engineers based on available capacity. Airtel estimates that the Airtel Work platform has saved it US$181 million a year in staffing costs.
Designing a fully omnichannel experience that allows administrators to control everything from creating a new workflow to designing new screens for mobile and web, Airtel Work gives the operator real-time visibility of its operations, while enabling managers to stay connected with their staff in the field and optimise the use of resources. It can be configured to automatically assign field service agents to tasks based on their proximity to customers and their skill-sets using various algorithms and rules, without any manual intervention.
Airtel has managed to bring down the number of customer calls to its call centre by 50%, a clear indicator of improved customer satisfaction. The app has also removed the need for Airtel to employ dispatchers (back-office support executives), whose job was to assign tickets to engineers based on available capacity. Airtel estimates that the Airtel Work platform has saved it US$181 million a year in staffing costs.
August 2019
- Present
Gurgaon, India
PwC
Lead Ethnographer
- Designed tools and methods for in-depth user research to find unmet needs across stakeholders
- Funnelling down to insights and opportunities that lead to user-centric design solutions
- Designing and planning ideation workshops for projects with various stakeholders
- Funnelling down to insights and opportunities that lead to user-centric design solutions
- Designing and planning ideation workshops for projects with various stakeholders
February 2019
- August 2019
Gurgaon, India
Adobe
Motion designer
January 2017
- Present
Noida, India
Groupon
Design Manager
May 2015
- December 2016
India
FabFurnish
Visual & Graphic Designer
Creating social media banners, web banners and magazines. Designing wireframes, app, web pages and layouts.
August 2014
- April 2015
India
Tata Elxsi
Visual Effect Artist (on contract basis)
Worked as VFX Compositor for a Hollywood movie 'Sin City: a dame to kill for', directed by Frank Miller.
February 2014
- July 2014
India
Spice Studio
Motion Graphic Artist (on contract basis)
Worked as VFX & Motion Graphic artist for a Television Series 'BUDDHA' telecasts on ZEE TV
July 2013
- February 2014
India
Infinite Frameworks Studio
3D compositor (on contract basis)
Worked on ‘Octonauts – 2’ an animated cartoon series as a compositor. Produced by Brown Bag Films
March 2013
- May 2013
Indonesia
Krayon Pictures
FX artist and Compositor (on contract basis)
Worked as FX Artist for 'Code Lyoko Evolution'. It is an animated series presented by 'Moon Scoop’.
Also worked as VFX Compositor for a Bollywood movie 'Lootera' and on commercial advertisements of RELESPRAY & Clean n dry
Also worked as VFX Compositor for a Bollywood movie 'Lootera' and on commercial advertisements of RELESPRAY & Clean n dry
May 2012
- June 2013
India
Languages
English (Fluent),
Hindi (Native),
Awards
Skills
Animation,
Design,
Designer,
Ethnography,
Figma,
Interaction Design,
Leadership,
Management,
Manager,
Motion,
Motion Graphics ,
Product Design,
Product Design,
Research,
UI,
Usability Testing,
Ux,
VFX,