Making field operations nimbler and more efficient with Airtel Work. Its workforce management application, design and developed from scratch by the internal team. Airtel Work app enables Airtel’s field staff and contractors to do their daily jobs much faster and more efficiently by leveraging real-time information.

Designing a fully omnichannel experience that allows administrators to control everything from creating a new workflow to designing new screens for mobile and web, Airtel Work gives the operator real-time visibility of its operations, while enabling managers to stay connected with their staff in the field and optimise the use of resources. It can be configured to automatically assign field service agents to tasks based on their proximity to customers and their skill-sets using various algorithms and rules, without any manual intervention.

Airtel has managed to bring down the number of customer calls to its call centre by 50%, a clear indicator of improved customer satisfaction. The app has also removed the need for Airtel to employ dispatchers (back-office support executives), whose job was to assign tickets to engineers based on available capacity. Airtel estimates that the Airtel Work platform has saved it US$181 million a year in staffing costs.

- Designed tools and methods for in-depth user research to find unmet needs across stakeholders
- Funnelling down to insights and opportunities that lead to user-centric design solutions
- Designing and planning ideation workshops for projects with various stakeholders

Creating social media banners, web banners and magazines. Designing wireframes, app, web pages and layouts.

Worked as VFX Compositor for a Hollywood movie 'Sin City: a dame to kill for', directed by Frank Miller.

Worked as VFX & Motion Graphic artist for a Television Series 'BUDDHA' telecasts on ZEE TV

Worked on ‘Octonauts – 2’ an animated cartoon series as a compositor. Produced by Brown Bag Films

Worked as FX Artist for 'Code Lyoko Evolution'. It is an animated series presented by 'Moon Scoop’.
Also worked as VFX Compositor for a Bollywood movie 'Lootera' and on commercial advertisements of RELESPRAY & Clean n dry