Haley Laronde
Terrace, British Columbia, Canada
250-975-1013
www.haleylaronde.com
I seek to obtain a job in a fun and exciting environment, allowing me to learn and grow.
Hardworking, pragmatic, creative, curious.
Hardworking, pragmatic, creative, curious.
Work Experience
Jazz Aviation LP
CSA - Customer Service Agent
• Make reservations, assessing fares, ticketing and completing daily sales reports
• Liaise with internal/external customers (i.e. ramp agent, flight crew, dispatch, etc.)
• Provide customer service answering general inquiries at the airport
• Assist passengers requiring special handling and assistance
• Handle and resolve customer complaints
• Missing baggage and damaged baggage claims
• Radio communications with aircraft and record flight information
• Liaise with internal/external customers (i.e. ramp agent, flight crew, dispatch, etc.)
• Provide customer service answering general inquiries at the airport
• Assist passengers requiring special handling and assistance
• Handle and resolve customer complaints
• Missing baggage and damaged baggage claims
• Radio communications with aircraft and record flight information
September 2014
- Present
Terrace, British Columbia, Canada
Terrace Standard
Creative Designer
• Client contact
• Advertisement design
• Print and web design
• Prepress
• Advertisement design
• Print and web design
• Prepress
March 2013
- June 2014
Terrace, British Columbia, Canada
Red Sky
Marketing Intern
• Ensure consistency of the company's branding and corporate identity
• Social media promotion of company and web presence
• Design promotional tools to increase fundraising capacity
• Sizzle reel and video editing
• Annual Report design
• Social media promotion of company and web presence
• Design promotional tools to increase fundraising capacity
• Sizzle reel and video editing
• Annual Report design
April 2013
- Present
Toronto, Ontario, Canada
Terrace Public Library
Computer Instructor
• Computer lessons
• Creating lesson plans and teaching materials
• Designing promotional materials
• Customer service
• Library circulation
• Creating lesson plans and teaching materials
• Designing promotional materials
• Customer service
• Library circulation
January 2013
- May 2013
Terrace, British Columbia, Canada
Temagami And District Chamber Of Commerce
Information Specialist
• Worked in conjunction with the Tourism Information Centre
• Created promotional materials for local events and festivals
• Customer service
• Reception
• Created promotional materials for local events and festivals
• Customer service
• Reception
April 2010
- September 2010
Ontario, Canada
Education
Thompson Rivers University
Digital Art & Design
September 2013
- April 2014
Kamloops, British Columbia, Canada
Algonquin College Of Applied Arts And Technology
Graphic Design
September 2010
- December 2012
Ottawa, Ontario, Canada
Algonquin College Of Applied Arts And Technology
General Arts & Science: Design Studies
September 2009
- April 2010
Ottawa, Ontario, Canada
Languages
English (Native),
French (Conversational),
Skills
Adobe After Effects,
3D Design,
Adobe Bridge,
Adobe Dreamweaver,
Adobe Flash,
Adobe Illustrator,
Adobe Indesign,
Adobe Photoshop,
Adobe Premiere Pro ,
Advertising,
Branding,
Copyediting,
Drawing,
Hand Typography,
Handlettering,
Information Architecture,
Information Design,
Macintosh,
Marketing,
Microsoft Office,
Photo Manipulation,
Photo Restoring,
Photo Retouching,
Photography,
Prepress,
Print Design,
Technical Illustration,
Typography,
Web Design,
Windows,
Writing,