Sales Floor Department Supervisor
I am primarily responsible for leading and enabling a team of associates to deliver the best possible customer experience in the store. This includes coaching and training associates, delegating, following-up on daily tasks, managing performance, and ensuring adequate department coverage. I am also responsible for customer-facing activities (e.g., greeting customers, clarifying needs and identifying solutions, closing sales), non-customer-facing activities (e.g., down stocking, inventory management, area recovery) and store safety (e.g., conducting safety walks, reporting hazards, understanding safety and lifting directions).
I also work with Assistant Store Managers to identify approaches and behaviors that best meet sales and service objectives, then communicates those best practices to the team in a way that inspires engaging, customer-focused behavior and goal attainment. Further, I supervise associates in other departments, as needed, to meet the demands of the store. This requires broad product knowledge and the ability to engage associates and customers across departments.
In addition to the responsibilities above, I occasionally open or close the store or serve as manager-on-duty (MOD).
Creative, Marketing, and Management Professional
Served in creative, marketing and management roles with; The Salvation Army, Taylor Recreation Center, Ashby Design, TMV Group, Biker Bob’s Harley-Davidson, and Phase 2 Dining & Entertainment
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