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If you’re more than 15 minutes later than the estimated journey time and the delay was within TfL’s control, you’re owed a refund. Just use Tube… Read More
If you’re more than 15 minutes later than the estimated journey time and the delay was within TfL’s control, you’re owed a refund. Just use TubeTap each time you travel and the app automatically times your journey and tells you if you’re owed a refund. If you are, press one button and your refund request will be submitted – and you can sit back and wait for the refund. Read Less
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TubeTap is the app that helps Londoners claim refunds when they’re later than the estimated journey time on the Tube (metro).
 
TubeTap was a joint venture between Turned On Digital and The Swarm.