About Knovel: Knovel is a web-based technical and engineering information repository to help engineers of diverse fields to solve their problems in technical information space. Knovel currently has subscriptions from 300 universities, 73 Fortune 500 companies, 7 major engineering design companies and from 6 of the major players in Oil and Gas Industry. It has over 2200 leading reference works as well as a link to the databases from multiple international sources.
Challenge: Knovel has already established itself as a leader in online in online information resources for engineering and other technical streams. However, the challenge was to enhance the appeal of My Knovel and enabling it to be not only a customized user specific information built on Knovel repository but also facilitate social interaction within engineering community and outside, thus making it a single point of reference for an engineer (user benefit) and more visible on social networks (Knovel business goal).
My Role: User Researcher, Creative Facilitator, UX Designer
Process: Creative Brief - User Research - Derive Insights (determined Desirability factor) - Developed a Concept of a Business Model (from Viability and Desirability factor) - Conceptual and Behavioral Prototype (Based on Feasibility factor) - Usability/Desirability and Viability Test - Useful Design