This help desk PrestaShop module offers advance ticket system. By using this customer’s support module you can easily manage customer’s queries and complaints related to your products/services. It comes with multiple features which help to resolve customer’s issues in an effective way. Customer can view his created tickets from his account, can create and submit his tickets with attached files. From the admin panel admin can view all the detail of tickets i.e. ticket issue date, attached files, last response date of staff, ticket status and much more.
Following are key feature of this Prestashop help desk module:-
1- Easy to install,use and manage.
2- Set the file type which a customer can attache with ticket.
3- Enable customers to close tickets.
4- Google Captcha.
5- You can define customers tickets status, priorities, departments, email templates, premade replies, internal notes etc.
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