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The "Professionalism Campaign" was aimed at addressing complaints from travelers over poor treatment or service from CBP officers. The poster sho… Read More
The "Professionalism Campaign" was aimed at addressing complaints from travelers over poor treatment or service from CBP officers. The poster shown here is displayed at every air, land, and sea port and informs travelers of CBP's goal of providing them with a positive experience. It also gives them information on how to provide comments and what CBP will do to address concerns. There are other variations of the poster that use different photo combinations. There is an accompanying poster that is displayed in CBP offices to remind the officers to maintain a professional level of service with every traveler. Officers were also given pocket cards that contained the same information. Read Less
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Photo credit: www.cbp.gov