DIFFERENT VENTURES OF MARC BUSINESSES
Marc Bombenon is a distinguished entrepreneur who started the development of various business establishments in different industries and sectors. Some of the top leading industries that he has built notable establishments include; the aviation industry, telecommunications, real estate, and the food and beverage industry. He also served in various public and private boards in which his contribution has been commented and noted as excellent.z
He started his early career in the paging and cellular wireless industry. He would later work hard to transform this into an international call center under the SureCall Contact Centers brand. SureCall Contact Center is a state-of-the-art modern business call center that handles millions of calls and contacts of clients from diverse parts of Canada, the US and other parts of the world. Their customer support is available 24/7; they work to handle every type of request, web chat, email, SMS, and more on behalf of businesses that have enlisted their services. Through SureCall Contact Centers, customers that have enrolled their services get unparalleled customer support. The essence of a call center is to help businesses manage and grow their core business while meeting all their customers’ communications needs, any time on any communication channel. As we all now connected 27/7 via phones, tablets, and computers, business needs to be available on their customers time.
As discussed above, the roles of a contact center are to aid businesses to respond to their customers’ calls and requests. Sometimes business gets so much concerned with their core operations forgetting to respond to their clients or customers. This should never happen since customers are a vital element of any business. This is why SureCall Contact Centers has simplified the process for organizations. A company that partners with SureCall can rest be assured that while they concentrate on their core business, their customers are well taken care of. Besides, the SureCall Contact center also helps business to control their expenses for maximum profitability. Their call center aids organizations and businesses enlisted with it to handle emergency support services, tier One tech support, and anything else which is essential to their unique needs.
Apart from being a businessperson, Marc Bombenon is involved in different activities, especially humanitarian. He has assisted many note worthy charities in Alberta as well as other starting special humanitarian projects in other countries. As a B-Corp, SureCall ensures its focus is on doing the best it can while keeping a helpful, supportive business committed to sustainability and human improvement.In his career, Marc and the corporations he has found and operated have been recognized for their excellence in customer service, integrity, and loyal support for the City of Calgary. SureCall’s awards include:
Award of Excellence from the Canadian Call Management Association (CAM-X) for 27 consecutive years. (1992–2019).
Six different awards at the 3rd Annual Contact Center World Awards in 2008 in Orlando, Florida.
Tom Ryan Award for Integrity, Ethics, and Quality Above All.
e-Business Award of Distinction, nominated by TELUS, received from the Alberta Chamber of Commerce.
Consumer’s Choice Award for eight consecutive years as Best Cellular Retailer in Calgary.
Consumer’s Choice Award for seven consecutive years as Best Call Center in Calgary.
Better Business Bureau Business Ethics Award.
One of Canada’s Top 50 Best Places to Work.
Of all these awards, he is most proud of the Tom Ryan Award recognizing him for Integrity, Ethics, and Quality Above All, The Young Presidents Organization’s Gord and Kathy Lang Award, and the Better Business Bureau Award for Business Ethics in Calgary.
