UI redesign and UX strategy for Baton Rouge General’s patient call center management system. Taking into account multiple stakeholders in this crucial outpatient process while designing a new platform that enables the caretakers to provide the best out patient service.

As the largest hospital in the capital city of Baton Rouge, the Patient Call Center Management System is a crucial tool used by all caretakers in every department.

With the objective of increasing patient satisfaction as well as increasing the usability and ease of the nurses in charge of calling the patients, I started by deconstructing the current application and seeing what elements were task critical and which elements were cluttering the user flow. 

Once a new user flow and prioritization was done, I moved into the wire framing. Adding elements of gamification to increase proper form fill out and organizing colors around a hierarchy that correlated to both function and the brand. Then finally creating a new UI for the dashboard, optional micro animations were presented for a polished final delivery.

Project scope included UI/UX defining and implementing the look and function of the new CRM. With an extremely tight deadline our small team of experts will be launching the new platform by end of year, having redesigned and rebuilt the dated application from the ground up.