*Real-life research areas include people's airport experience, banking experience, supermarket shopping experience, self-service checkout experience, remittance experience. Samples upon request.
1. Cultural probe: finding out users' needs
2. User experience research: self-service checkout
Research abstract, Listening to Self-Service Checkout: Why the EPIC Community might finally crack the riddle of how to study the sonic aspects of everyday experience, accepted by Ethnographic Praxis in Industry Community Conference 2012.
3. User experience research: city residents' wellbeing
4. Research article: sticker usage on communication apps
