Expense Management: Traveller Experience
User archetypes included Traveller (Employee), Manager, internal Travel desk representative, third party vendor.
Low Fidelity Wires:
AI chatbot with smart suggestions
Tutorial: Reduced cognitive load for user comprehension
Experience based on basic design patterns
Interactions and user value propositions
Manager Screens: Approvals for employee travel and expense
The starting point:
Card sortings, information architecture and scenario mapping exercises.