Ebook On Customer Journey

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Ebook - Customer Journey Maps
"What. Why. When. How."

Inspired by

https://www.interaction-design.org/literature/article/customer-journey-maps-walking-a-mile-in-your-customer-s-shoes

https://www.nngroup.com/articles/customer-journey-mapping

https://catalyst.nejm.org/patient-experience-measurement-toolkit-individual/

Mapping Experiences - Book by James Kalbach

Ebook On Customer Journey

Pubblicato: 16 marzo 2019

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