I've worked as a lead user experience engineer on Symantec's user authentication products, creating a superb experience for identity and security software.
- Consistent and clear user experience across browsers and devices
- Focus was end users goals with protection and confidence
- Make the user interface invisisble when possible, giving users only relevant information and a feeling of security
- Administrators need a good experience too!
- Technical skills do not mean that users will not be frustrated and confused by a poorly design system.
Symantec Managed PKI
End user page for installing a security certificate on Windows 8. In the happiest case, the User clicks a email or SMS link and clicks install. The certifiate is then automaticaly installed and configuired for VPN, Secure Email, and other authentication or encryption applications.
I lead the front-end development on Rich Web application for end users and administrators.
PKI Client
Identity software for OSX and Windows Desktop and a variety of mobile devices.
