Problem:
Initial MVP of the application works well for simple exercises, but seniors and physical therapy patients have difficulty understanding how to interact with the app camera to take photos, measure progress, complete untracked exercises and functional goals.
Initial MVP of the application works well for simple exercises, but seniors and physical therapy patients have difficulty understanding how to interact with the app camera to take photos, measure progress, complete untracked exercises and functional goals.
Initial app MVP:
Process:
I created a variety of prototypes, user flows and performed user testing at all levels from low-fidelity drawings to interactive prototypes with seniors and active patients.
I created a variety of prototypes, user flows and performed user testing at all levels from low-fidelity drawings to interactive prototypes with seniors and active patients.
Solution:
By providing video tutorials, step-by-step instruction, and improved visual cues, I was able to increase the success rate of task completion from 20% to 90% with an NPS score of 87
By providing video tutorials, step-by-step instruction, and improved visual cues, I was able to increase the success rate of task completion from 20% to 90% with an NPS score of 87
