Leighton Walters
LDWalters11@gmail.com
(613) 618-6578
83 Riverside Drive
Sudbury, P3E 1G7
Objective
To establish a growing career in the customer service industry with emphasis on establishing a network of contacts to aid in my professional development.
Education
B.A Environmental Studies
September 2018 - Present
Laurentian University - Sudbury ON
Grade 12
September 2013 - June 2017
A.Y. Jackson High school - Ottawa ON
Experience
TD Canada Trust Personal Banker
October 2018 - Present
-As a Personal Banker at TD, I am responsible for recommending the ideal products that TD provides to customers, based on their current financial situations. If any recommendation or inquisition is out of my role, I will refer them to my superiors.
Starbucks
Barista Trainer
June 2017- October 2018
-Certified Barista trainer, cash training, stocking the showcases, creating specialty drinks, creating customer connections, unloaded stock brought in that day, and kept a clean/tidy work space.
Tim Hortons
Cashier
August 2016 - March 2017
-Cash trained, stocking the showcases, creating specialty drinks, cleaning/tidying the restaurant, and creating bonds with my customers.
Winners & HomeSense
Sales Associate
October 2015 - December 2015
-I stocked shelves, aided customers with their requests, worked the register, maintained a clean work environment, worked recovery, did carry outs, set up items for displays and unloaded any new stock brought in that day.
Qualifications
-Taken extensive business courses through high school including: Marketing, Entrepreneurship and Personal Finance.
-Years spent providing friendly customer service while working prior jobs.
-Participated in JA a notforprofit organization to help raise money and awareness for mental health.
-Cash trained on a variety of cash registers.
-Well versed in money management, with hands on experience.
Skills and Traits
People Skills: I am very approachable and make great first impressions. This would be a great trait while working with customer to create a comforting atmosphere.
Time Management: I get things done within a given time. I am very punctual and arrive early to appointments.
Creative: There is always more than one way to solve a problem and I guarantee that I will find those solutions.
Independent: I am very self sufficient, when working on the floor I constantly search for new tasks to help organize the workplace. I will get jobs done without being told and strive to exceed expectations.
Hardworking: I am determined to get the job/task finished to the best of my abilities without slacking off or procrastinating.
Technology Skills: I find it very easy to work with electronics as well as use programs that involve spreadsheets, presentations and documents.
Persuasive: I understand the importance of upsell strategies and techniques and I am comfortable in using them to improve sales.
Teamwork: I work really well with others. I will keep myself focused on the job while working with others.
CPR Training: I have undergone CPR training and know how to work a defibrillator.
Character References
Donald Vankerkhoven:
(613) 878-9408
17 Dartmoore Dr
Soccer coach for 2 years
April Dacosta
(519) 466-5666
Supervisor at Starbucks Ottawa
Trina Wright
(613) 804-2085
Wrigghttrina@hotmail.com
Supervisor at Tim Hortons
Paige Watson
(613) 599-8114
paw323@live.ca
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