Home Screen
The home screen has the resolving rate at the top, which represents the fee the delivery will charge during that time. The side toggle can be switched to the right to mark availability for delivering food and the GPS would track which location the user is at.
There exists a Delivery card of the user which shows the number of deliveries made and rewards earned. The aim of this card is to incentivise people to make deliveries as they can see how many more deliveries are needed to earn the next reward.
Below that exists an Order card for the user and shows the history of orders along with other information such as time saved and referral schemes for markets.
Customer Order Marking User Flow
After clicking the make order tab, the user is redirected to a screen with a restaurant list which shows the number of resolvers/delivery personnel at that location. The user can select the drop-off location and delivery time for the order in the top bar.
User can either see the total resolvers at the restaurant or select the other option to see number of resolvers delivering to their drop-off.
After selecting a restaurant, users see a menu in which they can select items for ordering and click on checkout to advance to billing screen. The menu also shows queue time to incentivise the user to make an order in cases where queue times are large.
In the billing screen, the user can see the Resolver fees, and the Resolvd Tax, which is the amount earned by the application on each delivery. They can add an acceptance deadline such that the order appears in listing till that designated time. Once that time period is passed, the order will be removed from the system. They can also add an extra tip to incentivise the Delivery person to consider their order. They select a payment option and complete the billing process.
After this is done, the user is redirected to the home screen where a new upcoming order card appears with the status of that order. In case of problems, the user can chat with or call the resolver who has accepted the order. To confirm delivery the user simply has to click on the confirm button in front of Order Delivered.
Resolver Delivery User Flow
After clicking the Deliver order tab, the user is redirected to the order listing screen where he/she picks up his preferred pickup location and drop-off location. The list is populated with results that match his choice along with results that might not match but offer extra tips to the Resolver.
When the user clicks on an order listing, they enter the order summary screen where the specific order details are displayed along with the fees they would earn from it.
On clicking Accept, the user is redirected to the Home screen where an upcoming order card appears. This card is the same as the one that the customer sees, and the resolver has the option to chat or call in case of dispute. The resolver has to click on confirm for Order Pick-up and on Delivery to confirm status of order with the Customer.
