The challenge was to improve the interaction design on the existing web platform, and start working towards a new and unifying experience across Telenor's Norway digital channels. 

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Through workshops and collaboration with people from different parts of the organization, we gained a more thorough understanding about the different needs, limitations and goals we needed to take into account when designing. 

One priority was to come up with reusable modules for My Pages, and to make these patterns recognizable from the My Telenor App. This work started with simple wireframe sketches on paper, before being finalized in Sketch with examples with real content. 

The user flow was prototyped with high-fidelity sketches, and user tested with paper prototypes and invision prototypes. It also served as documentation. 

The resulting design was based on new design guidelines for My Telenor App and Telenor.no, and should work on all screen sizes. 

Credits: 

Telenor: Markus Krautmacher, Randi Finnvik Solli, Telenor Service Design Lab, Lone Evensen, Dan Wiik, Eirik André Johansen, Thomas Raddum

Apps: Espen Hareide, Fredrik Øverlie

Designit: Max Schroeder, Shubham Meera