Donor Services App Design
A well-established charitable institution asked Axis41 to redesign their entire donation experience. The call center desktop application functionality was not consistent with the donor-facing website. Both properties were redesigned to ensure consistency and streamline communication between donors and call center representatives. In addition, insights were gathered from donors and representatives to optimize the experience for both audiences. The screens below show the redesigned call center application.
Client: Charitable Institution
*Name has been omitted to protect client privacy
My Role: As the UX director, I took on the responsibility of defining product requirements while overseeing the work of a UX designer, a UX researcher, and a visual designers.