Ask Spectrum Virtual Assistant About Your Queries Anytime
You may face an issue while using the services like internet, cable TV, and phone as the technology is meant to be developed gradually.
Charter cares so much about its customers.
If you face any issue in any of your Charter devices, Ask Spectrum Virtual Assistant is here to help you 24/7 around the week.
Ask Spectrum Online:
Ask Spectrum is available 24/7. You can ask about wide range of issues like
A service outage in your area (if it happens)
Order the Pay-Per-View Service Issues about account and billings Initial low-level software or hardware settings issue(For the major issue, tech team will contact you later)You can open only one ‘Ask Window’ at a time.
There are also other ways by which you can resolve the issue.
Spectrum Phone Support:
Well if you want to resolve your issue by having a conversation, customer support representatives are available to you.
You can talk to them and tell them your query.
They will not disconnect with you until the issue resolved.
If the issue is a significant technical problem, then they will forward the call to the technical experts upon which the experts will carefully resolve your issue.
To get a phone support, call My Cable Internet which is the official retailer of Charter Spectrum in the USA.
Through My Spectrum App:
You can also get the support on your smartphone using the Charter mobile app available on IOS and Android.
Just go to the support section of the app and then select the relevant option. You will get the required support.
Spectrum TV Guide; a Complete Helping Kit:
For the sake of customers, Charter has published the guide which covers all the topics about cable TV.
It also has a separate guide for internet and phone.
You can download it from its website. The guide tells the entire how-to details about all devices.
Online Support Articles:
Besides guide, you can also read the support articles from Charter’s site. These articles are written and updated by an expert team in the context of customers’ issues.
Support Videos:
If you don’t find written material suitable for you, there are many support videos to guide you.
These videos are available on the Support page of the site.
You can choose the video by selecting your issue.
Fix the Issue Yourself by Troubleshooting:
Well if you think you are capable enough to resolve any typical issue in your device, then you can resolve it by troubleshooting through the settings in the menu section.
Besides, you can also use the online troubleshooting tools available on Charter’s site.
